The Management of Consumer Credit: Theory and Practice

Hardcover | May 15, 2010

bySteven Finlay

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This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring.

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From the Publisher

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring.

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He currently works as an industry consultant,...

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Format:HardcoverDimensions:240 pages, 8.5 × 5.5 × 0.69 inPublished:May 15, 2010Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230238300

ISBN - 13:9780230238305

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Extra Content

Table of Contents

Consumer Credit Management: An Introduction 
Organizational Matters
Marketing
Predicting Consumer Behaviour 
Customer Acquisition
Customer Management
Collections (Early Stage Delinquency)
Debt Recovery (Late Stage Delinquency)
Fraud
Funding and Provision
Capital Requirements
Appendix A: Predictive Models of Consumer Behaviour
Appendix B: Scorecard and Portfolio Monitoring
Appendix C. US and UK Legislation
Appendix D: Recommended Reading
Bibliography
Index