The Manager's Book of Decencies: How Small Gestures Build Great Companies

Hardcover | April 25, 2007

bySteve Harrison

not yet rated|write a review

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results.

Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company.

What is a Small Decency?

  • Greet coworkers authentically and personally
  • Remember to say thank you-or better yet, write thank you notes
  • For meetings you convene, be the first to sit down and the last to get up
  • Welcome visitors by name. Better yet call them “guests”
  • Answer your own telephone
  • Give away recognition when things go well; hoard responsibility when they don't
  • Convey bad news in person
  • When you make a mistake, admit it and apologize

    The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.

Pricing and Purchase Info

$42.95

In stock online
Ships free on orders over $25

From the Publisher

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.This book shows the way. Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or g...

From the Jacket

The Definitive Guide to Building a Positive Corporate Culture“Respect for people is an essential value for anyone who is truly serious about business and organizational success. In The Manager's Book of Decencies, Steve Harrison demonstrates that such respect must not only be visible, it must also be felt by recipients. There is no roo...

Steve Harrison is chairman of Lee Hecht Harrison, the global performance leader in career management and leadership consulting, and former chief ethics and compliance officer of Adecco Group, the largest HR solutions company in the world.

other books by Steve Harrison

An Introduction to Pollution Science
An Introduction to Pollution Science

Kobo ebook|Nov 9 2015

$40.49 online$52.49list price(save 22%)
How to do better creative work
How to do better creative work

Kobo ebook|Apr 8 2010

$66.69 online$86.60list price(save 22%)
Connecting Families: The Impact of New Communication Technologies on Domestic Life
Connecting Families: The Impact of New Communication Te...

Kobo ebook|Aug 28 2012

$86.79 online$112.62list price(save 22%)
see all books by Steve Harrison
Format:HardcoverDimensions:256 pages, 8.1 × 6.3 × 0.86 inPublished:April 25, 2007Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:007148633X

ISBN - 13:9780071486330

Look for similar items by category:

Customer Reviews of The Manager's Book of Decencies: How Small Gestures Build Great Companies

Reviews