The McGraw-Hill 36-Hour Course: Operations Management: Operations Management by Linda L. BrennanThe McGraw-Hill 36-Hour Course: Operations Management: Operations Management by Linda L. Brennan

The McGraw-Hill 36-Hour Course: Operations Management: Operations Management

byLinda L. Brennan

Paperback | September 16, 2010

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Take a crash course in boosting operational efficiency!

Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense.The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization’s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:
  • Evaluate and measure existing systems’ performance
  • Use quality management tools like Six Sigma and Lean Production
  • Design new, improved processes
  • Define, plan, and control costs of projectsTake this in-depth course on operations management and put your vision into action. This is the only book on the syllabus. Class begins now!
Linda L. Brennan, Ph.D., is a professor of management at Mercer University where she teaches graduate and undergraduate courses in operations management, leadership, international business, and strategy. Brennan lives in Macon, Georgia.
Title:The McGraw-Hill 36-Hour Course: Operations Management: Operations ManagementFormat:PaperbackDimensions:256 pages, 8.9 × 6 × 0.5 inPublished:September 16, 2010Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071743839

ISBN - 13:9780071743839


Table of Contents

Chapter 1
Results over Routine
(Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage)
Chapter 2
Practical Approach
(Systems Thinking,Business Research Framework, Technique: Evaluating Transformation Systems)
Chapter 3
Desired Results
(Bottom-Line Impact, Measurement Theory, Technique: Developing a Balanced Measurement System)

Chapter 4
Organizational Performance
(The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality)
Chapter 5
Quality Practices and Continuous Improvement
(Definitions and Origins of Quality Management, Principles and Practices for Quality,Six Sigma Approach, Technique: Performing Problem Determination, Managing for Results,A Practical Approach to Operations Management)
Chapter 6
Technology across the Value Chain
(Product, Process and Information Technologies,Organizational Learning and Knowledge Management,Technique: Applying Maturity Models)

Chapter 7
Process Design
(Defining Processes, Theory of Constraints, Levers for Capacity Management, Technique: Creating Forecasts)
Chapter 8
Process Analysis & Reengineering
(Costs of Quality, Sources of Waste, Reengineering Principles & Pitfalls, Techniques: Developing Flow Charts)
Chapter 9
Process Control
(To Change or Not to Change: Common vs. Assignable Causes,Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts)

Chapter 10
Project Definition
(Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)
Chapter 11
Project Control
(Schedule Development, Feasibility Analysis, Communications Management, Project Closings, Technique: Using the Critical Path Method)
Chapter 12
Project Management
(Project Roles and Responsibilities, Ethical and Effective Leadership, Groups versus Teams; Technique: Running Effective Meetings)