From the Publisher
Imparting experiences from the theater world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. This is a must read for executives who wish their operations to be effective and to find satisfaction in shared suc...
other books by Beatriz Munoz-Seca
Hardcover|Mar 2 2005
The following ISBNs are associated with this title:
ISBN - 10:0230220967
ISBN - 13:9780230220966
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