The Oxford Handbook of Conflict Management in Organizations by William K. RocheThe Oxford Handbook of Conflict Management in Organizations by William K. Roche

The Oxford Handbook of Conflict Management in Organizations

EditorWilliam K. Roche, Paul Teague, Alexander J.S. Colvin

Paperback | February 11, 2016

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New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship andcovering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private andpublic sectors. New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflictmanagement, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventionalgrievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept ofconflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 coversinternational developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.
William Roche is Professor of Industrial Relations and Human Resources at the School of Business, University College Dublin and Honorary Professor at the School of Management, Queen's University Belfast. He is the author and editor of numerous books, including Recession at Work (with Paul Teague, Anne Coughlan and Majella Fahy, Routle...
Title:The Oxford Handbook of Conflict Management in OrganizationsFormat:PaperbackDimensions:576 pages, 9.69 × 6.73 × 1.18 inPublished:February 11, 2016Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0198755570

ISBN - 13:9780198755579

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Table of Contents

Part 1: The Changing Context of Conflict Management1. John Budd and Alexander J. S. Colvin: The Assumptions and Goals of Conflict Management in Organizations2. John Godard: Conflict in Capitalism3. Cynthia Estlund: The Development of Employment Rights and the Management of Workplace Conflict4. Doug Mahony and Brian Klaas: HRM and Conflict ManagementPart 2 Approaches to Conflict Management5. David Lewin: Collective Bargaining and Grievance Procedures6. William Brown: Third-Party Processes in Employment Disputes7. Joel Cutcher-Gershenfeld: Interest-Based Bargaining8. Alexander J.S. Colvin: Grievance Procedures in Non-Union Firms9. Paul L. Latreille and Richard Saundry: Workplace Mediation10. Mary Rowe and Howard Gadlin: The Organizational Ombudsman11. John Purcell: Line Managers and Workplace Conflict12. William K. Roche and Paul Teague: Conflict Management SystemsPart 3 Exemplars and Innovators13. Lisa Blomgren Bingham: Mediation in the US Postal Service14. Tom Kochan and Adrienne Eaton: Interest-Based Bargaining at Kaiser Permanente15. Ian McAndrew: Med-Arb in the New Zealand Police16. Peter Urwin and Paul Latreille: Judicial Mediation in UK Employment TribunalsPart 4 International Developments17. Martin Behrens: Conflict Resolution in Germany18. John Benson: Conflict Resolution in Japan19. David Lipsky, Ariel C. Avgar, and J. Ryan Lamare: Conflict Resolution in the United States20. Bernadine Van Gramberg, Greg Bamber, Julian Teicher, Brian Cooper: Conflict Resolution in Australia21. Erling Rasmussen and Gaye Greenwood: Conflict Resolution in New Zealand22. Richard Saundry and Gill Dix: Conflict Resolution in the United Kingdom23. Mingwei Liu: Conflict Resolution in China