The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry by Lesley TrennerThe Politics of Usability: A Practical Guide to Designing Usable Systems in Industry by Lesley Trenner

The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry

byLesley Trenner

Paperback | May 21, 1998

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Why This Book, Why Now? It is now widely recognized that in the development of IT systems, the technology­ driven focus of the past has been eclipsed by a concern for user satisfaction and user productivity. It is well known that usability engineering helps make systems easier to use and more relevant to business needs. The benefits of producing usable computer systems have been proven in careful dollar or pound calculations and any computer user who has interacted with a system designed for usability will enthuse about the benefits and refuse to go back to the bad old days. More and more organizations are starting to take usability seriously. Along with Microsoft and Apple and other IT organizations, we now find banks, insur­ ance companies, multi-national pharmaceuticals and many other non-IT corpora­ tions starting to "do something about usability". It seems as if there is plenty of material explaining how to do it. HCI (Human Computer Interaction - or CHI, Computer Human Interaction in the USA) has been studied in academia for several years and there are a range of books on usability engineering for practi­ tioners from systems engineering and user interface design to usability evaluation. However, as many practitioners have found, although you do need to understand the theories and be familiar with the techniques, applying them in a commercial context is not a straightforward matter.
Title:The Politics of Usability: A Practical Guide to Designing Usable Systems in IndustryFormat:PaperbackDimensions:194 pagesPublished:May 21, 1998Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3540761810

ISBN - 13:9783540761815

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Table of Contents

1 - The Politics of Funding: Justifying Your Existence.- 1. Making a Business Case for Usability and Beyond - the Fight for Survival.- 2. Selling Usability Services.- 2 - The Politics of Set Up: What to Do with the Money once You Have Got it.- 3. Overcoming Inertia within a Large Organization.- 4. Integrating Usability into Systems Development.- 5. A Structured Approach to User Interface Design.- 6. Making Usability Part of the Culture.- 3 - The Politics of Survival: Keeping Usability on the Political Map.- 7. A Change is as Good as a Test.- 8. Consultants with Clout.- 9. Cultivating an Effective Client Relationship to Promote a User-Centred Culture.- 4 - The Politics of Expansion: How to Work Effectively on an International, Multi-Cultural Level.- 10. "Oh, so That's the Way You Do it over There!".- 11. Spreading the Word: Introducing Usability Evaluation on an International Scale.- 12. Standards and Style Guides - A Cross-Cultural Perspective.- 13. Usability Practice in the United States: Perception versus Reality.- 14. Round the World in 18 Days.

From Our Editors

Usability engineering makes computer systems easier to use and more relevant to business needs. Although much research exists about methods and techniques for usability engineering, there is little available on how to put this into practice in a commercial environment. The Politics of Usability, a collection of papers written by usability professionals from a variety of non-IT organizations, takes readers through the process of starting and running a Usability Group, alerting readers to potential political problems, implementation difficulties and possible solutions.