The Practice of Outsourcing: From Information Systems to BPO and Offshoring by Mary C. LacityThe Practice of Outsourcing: From Information Systems to BPO and Offshoring by Mary C. Lacity

The Practice of Outsourcing: From Information Systems to BPO and Offshoring

byMary C. Lacity, Leslie P. Willcocks

Hardcover | June 25, 2009

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A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
MARY CECELIA LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written ten books, including Offshore Outsourcing of IT Work, (Palgrave, 2008; co-author Joe Rottman) and Global Sourcing of Business and IT Services (Palgrave, 2006; co-author Leslie Willcoc...
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Title:The Practice of Outsourcing: From Information Systems to BPO and OffshoringFormat:HardcoverDimensions:493 pages, 8.5 × 5.51 × 1.39 inPublished:June 25, 2009Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230205410

ISBN - 13:9780230205413

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Table of Contents

PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES  Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining the Privatisation Option in Public Administration Analysing IT Outsourcing Decisions: Size, Interdependency and Risk Risk Mitigation in IT Outsourcing Strategy IT Outsourcing: Risk, Creative Contracting and Business Advantage Information Technology Insourcing: Myths and Realities PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE IT Sourcing: Reflections ITO Configuration: Defining and Designing Outsourcing Arrangements Business Process Outsourcing: The Promise of the Enterprise Partnership Model A Study of Offshore Outsourcing: The Case of Biotech IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes Offshore Outsourcing and the Role of Social Capital