Total Quality Management: Key Concepts And Case Studies

Paperback | November 7, 2016

byD.r Kiran

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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations

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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the ...

D.R Kiran has forty years of experience in both industry and academia. He has held a range of management positions including Planning Manager of Rallifan (CF division), World Bank Adviser/Instructor for Transport Managers in Tanzania, and the Principal of PMR Institute of Technology, Chennai. In Universities he has taught subjects incl...
Format:PaperbackDimensions:580 pages, 8.75 × 6.35 × 0.68 inPublished:November 7, 2016Publisher:Butterworth (trade)Language:English

The following ISBNs are associated with this title:

ISBN - 10:012811035X

ISBN - 13:9780128110355

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Table of Contents

1. TQM - An Overview 2. Evolution of TQM 3. Quality Gurus 4. Leadership and TQM 5. Scientific Management 6. System Approach to Management Theory 7. Strategic Planning 8. Cost of Quality 9. Organisation for TQM 10. Customer Satisfaction 11. Total Employee Involvement 12. Supplier Partnership 13. Total Productive Maintenance 14. Quality Awards 15. Quality Circles 16. Fundamentals of Statistics - Part I 17. Fundamentals of Statistics - Part II 18. Process Capability 19. Inward Inspection 20. Seven Traditional Tools of TQM 21. The Seven Modern Tools of TQM 22. Kaizen and Continuous Improvement 23. 5 S 24. Six Sigma 25. Lean Management 26. Failure Modes and Effects Analysis 27. Reliability Engineering 28. Business Process Reengineering 29. Benchmarking 30. Quality Function Deployment 31. Quality Loss Function 32. Design for Quality 33. Value Engineering 34. ISO 9000 Quality Systems 35. ISO 14000 Quality Systems 36. Terminology Used in Japanese Management Practices