Tourism: Operations and Management

Paperback | June 1, 2009

bySunetra Roday, Archana Biwal, Vandana Joshi

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Tourism: Operations and Management is a comprehensive textbook, designed especially for undergraduate degree/diploma students of hotel management and tourism studies. The book explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs. Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism; tourism infrastructure like accommodation, food and beverage, telecommunications; tourist transport (air, road, rail, and water); Indian and international tourism organizations.The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing atourist attraction are discussed at length. The emerging trends in tourism like GDS, e-ticketing, web marketing are explored. Chapters on travel formalities and regulations; airline geography; and itinerary planning enhance the readers' understanding of the practical operational aspects and make thebook useful for practitioners as well.Students of hotel management, hospitality, and tourism studies will find this book useful for its coverage of the key concepts of tourism operations and management explained through industry-related examples, formats, and photographs. With its practice-oriented approach, the book would also beuseful to practitioners like travel agents and tour operators.

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From the Publisher

Tourism: Operations and Management is a comprehensive textbook, designed especially for undergraduate degree/diploma students of hotel management and tourism studies. The book explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs. Beginning with an introduction to the trav...

Sunetra Roday is senior faculty member at the Maharashtra State Institute of Hotel Management and Catering Technology, Pune. She has a master's degree in tourism management and has been teaching tourism for 10 years and food and nutrition for over 26 years. She is the author of Food Science and Nutrition, OUP, India. Archana Biwal and...

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Format:PaperbackDimensions:480 pages, 10 × 7.5 × 0.68 inPublished:June 1, 2009Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0198060017

ISBN - 13:9780198060017

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Table of Contents

1. Introduction to travel and tourism industry2. History of travel and tourism3. Types of tourism4. Tourism infrastructure5. Tourist transport6. Tourism organizations7. Travel agent and tour operator8. Travel formalities and regulations9. Airline geography10. Itinerary planning11. Tourism product12. Tourism marketing13. Customer service skills14. Tourism impact15. Attraction planning and development16. Emerging trends