Trust and Incidents: The Dynamic of Interpersonal Trust between Patients and Practitioners

May 8, 2015|
Trust and Incidents: The Dynamic of Interpersonal Trust between Patients and Practitioners by Katja Beitat
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Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.
Since 2007 Katja Beitat has been working for the NSW Health Care Complaints Commission, an independent statutory body in Sydney/Australia. She completed her PhD thesis at the University of Leipzig/Germany and has been a visiting scholar at the Centre for Health Communication at the University of Technology, Sydney.
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Title:Trust and Incidents: The Dynamic of Interpersonal Trust between Patients and Practitioners
Format:Paperback
Product dimensions:417 pages, 8.27 X 5.83 X 0 in
Shipping dimensions:417 pages, 8.27 X 5.83 X 0 in
Published:May 8, 2015
Publisher:Springer-Verlag/Sci-Tech/Trade
Language:English
Appropriate for ages:All ages
ISBN - 13:9783658096694

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