Trusted: The human approach to building outstanding client relationships in a digitised world

November 16, 2017|
Trusted: The human approach to building outstanding client relationships in a digitised world by Lyn Bromley
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Shortlisted for the Judges’ Choice Award, The Business Book Awards 2018

In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level. 

Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits.

Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.

Lyn Bromley has been the managing director of First Impressions Training Ltd since September 2010. She is an experienced people manager, trainer and consultant. Her wide-ranging corporate background spans finance, training, consultancy and project management. She held senior leadership positions and has worked with clients from a whole...
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Title:Trusted: The human approach to building outstanding client relationships in a digitised worldFormat:PaperbackProduct dimensions:228 pages, 8.5 X 5.5 X 0.62 inShipping dimensions:228 pages, 8.5 X 5.5 X 0.62 inPublished:November 16, 2017Publisher:Alison Jones Business Services LtdLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1910056553

ISBN - 13:9781910056554

Appropriate for ages: All ages

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