Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive by Chuck Munson

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive

byChuck Munson

Kobo ebook | September 11, 2013

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This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.

Title:Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS AutomotiveFormat:Kobo ebookPublished:September 11, 2013Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0133758621

ISBN - 13:9780133758627

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