Understanding and Using Health Experiences: Improving patient care by Sue ZieblandUnderstanding and Using Health Experiences: Improving patient care by Sue Ziebland

Understanding and Using Health Experiences: Improving patient care

EditorSue Ziebland, Angela Coulter, Joseph D. Calabrese

Paperback | April 24, 2013

Pricing and Purchase Info


Earn 270 plum® points

Prices and offers may vary in store


Ships within 1-3 weeks

Ships free on orders over $25

Not available in stores


Improving patient experience is a global priority for health policy-makers and care providers. The need to look at healthcare delivery through the eyes of patients is widely accepted, but how should it be done? What use can be made of this information, and what evidence is there that suchexercises lead to better care?Understanding and Using Health Experiences: Improving patient care examines a broad range of different sources and techniques for gathering and analyzing health experiences. Providing an accessible and pragmatic overview of the diversity and richness of research in the field this book explores thestrengths and limitations of different approaches, and assesses what each method can contribute to improving people's experience of illness, and the way that health services are delivered.The book looks at topics such as using focus groups to understand experiences of health and illness, patient surveys, and the internet as a source of information on people's experience. Using clear and engaging examples throughout, the book is accessibly written by experts in social science, healthservices, and health policy, and will be valuable to postgraduate students, healthcare practitioners, and individuals working in health and social policy, public sector management, and research.
Sue Ziebland is an Oxford University Reader in Qualitative Health Research and research director of the Health Experiences Research Group, based in the Department of Primary Care Health Sciences. She is a research fellow at Green Templeton College, Oxford with a background in medical sociology. She has worked as a researcher in the aca...
Title:Understanding and Using Health Experiences: Improving patient careFormat:PaperbackDimensions:198 pages, 9.21 × 6.14 × 0.03 inPublished:April 24, 2013Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199665370

ISBN - 13:9780199665372

Look for similar items by category:


Table of Contents

1. Sue Ziebland and Angela Coulter: Introduction2. Angela Coulter: Understanding the experience of illness and treatment3. Joseph D. Calabrese: Ethnographic Approaches to Health Experiences Research4. Fiona Stevenson: Observing interactions as an approach to understanding patients' experiences5. Sue Ziebland: Narrative Interviewing6. Jenny Kitzinger: Using focus groups to understand experiences of health and illness7. Trisha Greenhalgh: Story-gathering: collecting and analysing spontaneously-shared stories as research data8. Crispin Jenkinson and Ray Fitzpatrick: Patient Reported Outcomes9. Chris Graham and Penny Woods: Patient Experience Surveys10. Fadhila Mazanderani and John Powell: Using the internet as a source of information about patients' experiences11. Ruth Garside: Systematic review and synthesis of qualitative research12. Claire Anderson and Andrew Herxheimer: Harnessing patients' awareness of adverse reactions to the drugs they take13. Sara Ryan: Engagement and inclusivity in researching patients' experiences14. Glenn Robert: Participatory action research: using Experience-based Co-design (EBCD) to improve the quality of health care services15. Bob Gann: The policy landscape