Understanding Reference Transactions: Transforming An Art Into A Science by Matthew L. SaxtonUnderstanding Reference Transactions: Transforming An Art Into A Science by Matthew L. Saxton

Understanding Reference Transactions: Transforming An Art Into A Science

byMatthew L. Saxton

Hardcover | May 8, 2002

Pricing and Purchase Info


Earn 939 plum® points

Prices and offers may vary in store


In stock online

Ships free on orders over $25

Not available in stores


The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction,and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.* Powerful research models help explain what is happening in the reference transaction. * Encompassesa comprehensive review of the research literature. * Offers a unique systems analysis of the reference transaction. * Includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Matthew Saxton is an assistant professor at the Information School of the University of Washington. His career as a reference librarian includes working in academic, public, and special libraries. His research into reference service evaluation includes meta-analysis of previous studies and exploring the multi-level nature of data on re...
Title:Understanding Reference Transactions: Transforming An Art Into A ScienceFormat:HardcoverDimensions:9.41 × 7.24 × 0.98 inPublished:May 8, 2002Publisher:Academic PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0125877803

ISBN - 13:9780125877800

Look for similar items by category:


Table of Contents

The Multilevel Nature of Reference Service
Defining and Modeling Reference Service
Evaluating and Measuring Reference Service
Multilevel Modeling and Reference Service Evaluation
Data Analysis and Findings
Conclusions and Implications
Systems Analysis of the Reference Process
Appendices: Instruments, Descriptive Statistics, Correlation Matrices, Dependent and Independent Variables Used in the Study

Editorial Reviews

"...an important addition to the literature... Recommended reading for all reference service practitioners and researchers..."

"This is an excellent reference resource."

"It is an excellent book that exhibits high levels of contemporary and historical scholarship."