What Is Six Sigma Process Management? by Rowland HaylerWhat Is Six Sigma Process Management? by Rowland Hayler

What Is Six Sigma Process Management?

byRowland Hayler, Michael Nichols

Paperback | June 16, 2005

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Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

  • Insights on process management, including identifying critical customer process metrics
  • Guidelines to improve customer satisfaction by identifying customer-seen failures
  • Ways to enhance overall business improvement strategy
  • Insights on how future SSPM developments can address modern business challenges
Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement. Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt withi...
Title:What Is Six Sigma Process Management?Format:PaperbackDimensions:98 pages, 8.8 × 8.5 × 0.3 inPublished:June 16, 2005Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071453415

ISBN - 13:9780071453417