Winning Behavior: What the Smartest, Most Successful Companies Do Differently by Terry R. BaconWinning Behavior: What the Smartest, Most Successful Companies Do Differently by Terry R. Bacon

Winning Behavior: What the Smartest, Most Successful Companies Do Differently

byTerry R. Bacon, David G. Pugh

Paperback | July 9, 2003

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"In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more. Behavioral Differentiation is emerging as the ""final frontier"" in competitive strategy, and Winning Behavior shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. Winning Behavior reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry."
TERRY R. BACON (Durango, CO) is the founder of Lore International Institute, a widely respected executive-development firm recently acquired by Korn/Ferry International. He is now the scholar in residence in that firm and is the author of many books including Powerful Proposals (978-0-8144-7232-3), What People Want, and The Elements of...
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Title:Winning Behavior: What the Smartest, Most Successful Companies Do DifferentlyFormat:PaperbackDimensions:368 pages, 9.25 × 6.13 × 0.68 inPublished:July 9, 2003Publisher:AmacomLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0814413676

ISBN - 13:9780814413678

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