Assistant Customer Experience Manager (ACEM)

Are you a natural leader who is passionate about enriching the lives of customers and delivering world-class service?
If so, Indigo may be the Right Fit for you!

  • Indigo has become more than the traditional bookstore. In addition to our incredible selection of books, we now offer quality gifts, lifestyle products, toys and games, all of which make Indigo a dynamic, creative place to work.

    The ACEM is Indigo’s entry-level leadership role, providing the first layer of support for team members and customers alike. As part of the store leadership team, you contribute to the overall vision and sales objectives of the store. The ACEM is key to ensuring Indigo’s life-enriching product lines and their stories are presented with passion and enthusiasm, and that customers are provided a delightful, inspiring experience every time they visit our store.
What’s The Job?
  • Supporting the Customer Experience Manager (CEM), the next level manager, in ensuring the store is well-run, well-merchandised and well-staffed
  • Leading a team of Customer Experience Representatives (CERs) in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures
  • Taking ownership for the performance management of the team of CERs (including training, coaching, motivating and developing the team)
  • Sharing your passion for Indigo’s unique assortment of books and life-enriching products, and generating excitement about new products, promotions and programs
  • Identifying opportunities to improve sales and store operations, and sharing them with store leadership
  • Accepting a high degree of responsibility and accountability for others as well as yourself
  • Connecting with communities by leading and supporting Indigo events with the highest degree of professionalism
  • Who We’re Looking For
    High performers and achievers

    You are a high performer who craves the challenges of career growth and development, and a natural leader with an interest in coaching and developing others. You’re engaging, influential and motivating, and have outstanding communication skills. If you’re applying for a job in Quebec, you must be fluent in English and French.
  • Dynamic sales leaders

    You have a talent for delivering world-class customer service and use your high energy and self-confidence to implement effective sales techniques. You thrive on motivating and inspiring a team to work together towards achieving both individual and team performance goals.
  • Flexible problem solvers

    As a key part of this job, you will use initiative and demonstrate creativity in solving problems. By leveraging your organizational and delegation skills you’re able to manage multiple, and sometimes competing, priorities and remain focused. You can embrace change in support of our ever-changing business.
Your Experience
  • 1 to 2 years employment in retail or the services sector
  • Have a demonstrated track record of achieving sales and performance targets
  • General merchandising experience
  • Previous supervisory/and or management experience is an asset
  • Knowledge of Indigo product lines and offerings is an asset
  • Working knowledge of various technology applications (e.g., Microsoft Office, information systems)

  • Does this sound like you?

    Apply now and learn more about how you can enrich your life with a career at Indigo!
  • You’ll love working at Indigo.