How it Works

An illustrated hand holding a phone with the Indigo logo on it.

Step 1:

Place your order at indigo.ca. Choose FREE SHIP TO A STORE at Checkout and select your store.

An illustrated hand holding a shopping bag with the Indigo logo on it.

Step 2:

You will receive email confirmation and pickup details when your order is ready.

An illustrated green car with its truck open.

Step 3:

Remain in your car or outside our store entrance if you’re on foot to receive your order.


Top Gifts for Contactless Curbside Pickup

Discover the perfect gift for Father’s Day. Available at select stores.

Shop All

Contactless Curbside Pickup Store Locations

British Columbia
Alberta
Saskatchewan
Manitoba
Ontario

Indigo - Barrhaven, 125 RioCan Avenue, Unit #N1, Nepean, ON

Indigo - Pinecrest, 2735 Iris Street, Ottawa, ON

Chapters - Rideau, 47 Rideau Street, Ottawa, ON

Chapters - South Keys, 2210 Bank Street, Ottawa, ON

Chapters - Kanata, 400 Earl Grey Drive, Unit #1, Kanata, ON

Indigo - Innes, 2025 Mer-Bleue Road, Orleans, ON

Chapters - Gloucester, 2401 City Park Drive, Gloucester, ON

Indigo - Burlington Centre, 777 Guelph Line, Burlington, ON

Indigo - Brant, 1250 Brant Street, Unit 102, Burlington, ON

Indigo - Yorkdale, 3401 Dufferin Street, North York, ON

Indigo - Heritage Greene, 1783 Stone Church Rd. E., Unit #1, Stoney Creek, ON

Indigo - Erin Mills Town Centre, 5015 Glen Erin Drive, Mississauga, ON

Chapters - Vega, 3050 Vega Blvd., Mississauga, ON

Chapters - Thunder Bay, 797 Memorial Avenue, Thunder Bay, ON

Chapters - Woodbridge, 3900 Highway #7 W., Unit #1, Woodbridge, ON

Indigo - Ancaster, 737 Golf Links Rd, Unit #1, Ancaster, ON

Chapters - Newmarket, 17440 Yonge Street, Newmarket, ON

Chapters - Ajax, 90 Kingston Road E., Ajax, ON

Chapters - St Catharines, 285 Geneva Street, Unit G3, St Catharines, ON

Indigo - Oshawa Centre, 419 King Street W., Unit #1135, Oshawa, ON

Chapters - Brampton, 52 Quarry Edge Drive, Brampton, ON

Chapters - Scarborough, 20 William Kitchen Road, Scarborough, ON

Chapters - Peterborough, 873 Lansdowne Street W., Peterborough, ON

Chapters - Sudbury, 1425 Kingsway Road, Sudbury, ON

Indigo - Kingston, 945 Gardiners Road, Unit Y011, Kingston, ON

Indigo - Hillcrest, 9350 Yonge Street, Unit# Y010, Richmond Hill, ON

Indigo - Sherway Gardens, 25 The West Mall, Unit#3038, Toronto, ON

Indigo - Yonge and Eglinton, 2300 Yonge Street, Toronto, ON

Indigo - Bay and Bloor, 55 Bloor Street W., Toronto, ON

Chapters - Markham, 3175 Highway #7 E., Markham, ON

Indigo - St. Clair Shores, St. Clair Shores Shopping Centre, 194 Commercial Blvd., Tecumseh, ON

Indigo - North London, Richmond Centre, 86 Fanshawe, London, ON

Indigo - South London, 1037 Wellington Road, London, ON

Indigo - Cambridge, 355 Hespeler Road Unit 8, Cambridge, ON

Indigo - Kitchener, 225 Fairway Road South, Unit CRU-04, Kitchener, ON

Indigo - Guelph, Stone Road Mall, 435 Stone Road, Guelph, ON

Chapters - Belleville, Quinte Mall, 390 Front Street North, Belleville, ON

New Brunswick
Nova Scotia
Prince Edward Island
Newfoundland

FAQ

What is Contactless Curbside Pickup?

Contactless Curbside Pickup is a way for customers to pick up their Ship-to-Store and Express Pickup orders while following the strictest social distancing, or zero-contact procedures. It allows us to remain connected to our customers while providing the best of our product offering and thoughtful gifting needs, while maintaining safety measures.

Will all stores offer Contactless Curbside Pickup?

No, at this time only select stores in certain regions will be offering Contactless Curbside Pickup. It is important to be able to maintain critical social distancing standards, so only those stores located in provinces that permit curbside pickup and that can provide Contactless Curbside Pickup in parking lots/spaces will be enabled for the program. We will do our best to you keep you updated on new stores offering Contactless Curbside Pickup via email and indigo.ca.

When is Contactless Curbside Pickup open?

Our operating hours are Monday to Saturday, from 12:00pm to 5:00pm.

What products are eligible for Contactless Curbside Pickup?

We will offer the best of our online and in store product assortment, subject to inventory availability.

How will I know if my items are eligible for Contactless Curbside Pickup?

Once you have selected all your items through indigo.ca or through our Indigo App, select FREE SHIP TO STORE and select your store. If all your items are in available in store, your order will default to Express Pickup, with pickup available by next day. Otherwise your items will ship to store a few days later.

Are there any additional costs for Contactless Curbside Pickup?

No. When you order for Contactless Curbside Pickup from Indigo.ca or our Indigo App, you will pay only the online prices for your item (plus applicable taxes) with no additional fees, and no shipping charges.

How do I place my order?

Add all your desired items into the cart. Proceed to Checkout. If you are logged in, you will need to edit your Shipping Address. When available, FREE SHIP TO A STORE will be displayed as an additional shipping option.

Select FREE SHIP TO A STORE. A store will be selected for you based on your location or you can change your store. If the items in your cart are all available in store, your shipping option will change to EXPRESS PICKUP, with a delivery date of no later than the next day.

If any item in the cart is not available in store, your shipping option will continue as FREE SHIP TO A STORE, and your delivery date will adjust to include transit times to ship your order from our warehouse to your store.

Proceed to payment and place your order. You will receive an order confirmation email shortly, confirming your order details. Once your order is ready to be picked up, we will send you another email with instructions on how to use our Contactless Curbside Pickup program.

When will my order be ready?

If your items are in stock in store, and you place your order before 1pm, we will have your order ready for pickup in less than 4 hours. Be mindful that our Contactless Curbside Pickup operating hours are Monday to Saturday from 12 p.m. – 5 p.m.

If your item is not in stock in your store, but available in one of our warehouses, we will ship it to your store, and have it ready for pickup in 2-7 days, subject to item availability and transit times.

How will I know when my order is ready for pickup?

Once your order is available for pickup, you will receive an email indicating “Your Order is Ready for Pickup”. Our Contactless Curbside Pickup operating hours are Monday to Saturday 12 p.m. to 5 p.m., so please be sure to pick up within these times.

* Subject to change based on holiday closures.

Who do I contact if I have an issue with my Contactless Curbside Pickup order?

Please visit help.indigo.ca to browse our Help Articles and if you have any other questions or wish to send us your feedback, please use our Contact Us page.

How will you maintain social distancing and safety protocols in-store and with customers?

Our staff are our top priority and we are staying in close contact with health authorities to enact enhanced safety protocols, including limited staffing in stores to maintain physical distancing, providing PPE to all of our staff, frequent disinfecting/sanitization of common surfaces in store, and increased hand washing.

To maintain the safety of our customers and community, we are asking customers to remain in their vehicles, keep their windows closed, and open their trunk. Once we have placed their purchase in their trunk, we will ask that they wait for us to return to the store, before coming out of their vehicle to close their trunk.

If customers are on foot, they should stand outside the entrance of our store upon arrival. Our store associate will retrieve their order and bring it outside, asking the customer to stand back 2m until the order is placed on the ground, and the door is closed. The customer can then pick up their order.

We are continually reassessing these measures in consultation with the health authorities.


Still have questions?

Please visit help.indigo.ca to browse our Help Articles and if you have any other questions or wish to send us your feedback, please use our Contact Us page help centre.