Free Standard Shipping
on eligible orders over $35 when shipping within Canada
See eligibility
Free Contactless Curbside Pickup
for most items, in select stores
See eligibility
With new COVID guidelines in place to protect our partner carriers, when delivering to apartments, parcels will not be brought up to the apartment door. Carriers will leave parcels in the lobby if they can gain access to the building with a buzz code or are let in by the tenant. If they can’t access the building, parcels will be delivered to a pickup location.
To enjoy free shipping on eligible orders, please select “Free Standard
Shipping” at checkout. Parcels eligible for free shipping are usually
delivered in 1-9 business days, depending on stock availability, warehouse
location and shipping destination.
Free Shipping Eligibility Requirements:
-
Offer applies only to orders of merchandise, excluding gift wrap charges
and taxes. Promotional coupons, irewards discounts and plum point
redemptions where applicable will be deducted from your item subtotal
and may affect your order's Free Shipping eligibility. The purchase of
gift cards and electronic gift cards do not count towards the Free
Shipping offer.
-
Certain items are not eligible for Free Shipping based on their size.
Items that are not eligible for Free Shipping will be noted on item
pages.
-
Items shipping to some remote postal codes are not eligible for Free
Shipping.
-
Cancelling items may affect your order's eligibility for Free Shipping.
-
Offer applies to deliveries within Canada only and may be subject to
other shipping restrictions depending on the items ordered.
PLUM PLUS FREE SHIPPING ELIGIBILITY REQUIREMENTS:
- Certain items are not eligible for Free Shipping based on their size. Items that are not eligible for Free Shipping will be noted on item pages.
- Items shipping to some remote postal codes are not eligible for Free Shipping. For eligible/remote postal codes click here.
- Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
Once you have selected all your items, select FREE SHIP TO STORE and select your store. If all your items are available in store, your order will default to Express Pickup, with pickup available as early as next day. Otherwise your items will ship from our warehouse to your store a few days later. We will notify you when your order is ready for pickup. This delivery option is free, fast, safe and convenient.
Learn More
Have a question? Contact Us
To use rush shipping on eligible orders and
postal codes, please select “Rush Shipping” at checkout. Accurate shipping charges
will be reflected in the Order Total Section of Secure Checkout.
Orders placed before noon (12:00pm) ET on business days (Monday-Friday,
not including holidays) will arrive on the next business day. Orders
placed after the noon (12:00pm) deadline or on non-business days will
arrive within 2 business days.
Rush Shipping Eligibility Requirements:
-
Certain items are not eligible for Rush Shipping based on their size.
Items that are eligible for Rush Shipping will be noted on item pages.
-
Items shipping to locations outside of Major Urban Centres may not be
eligible for Rush Shipping.
-
Offer applies to deliveries within Canada only and may be subject to
other shipping restrictions depending on the items ordered.
Most items may be returned for a full refund up to 30 days from the
shipping date.
At this time, we cannot accommodate returns or exchanges at stores in regions that are currently closed to the public due to COVID-19. However, exceptions will be made to accept returns of online orders within 30 days of your store’s reopening.
You have 2 options for free returns:
1
Return To Any Chapters, Indigo Or Coles Store
Bring the item(s) and the packing slip to any store and we’ll be happy
to apply the refund to your original payment card or online account.
Find Your Store
2
Return Your Item through Canada Post:
Follow these 3 easy steps to return your item(s) through Canada Post.
Print the return label and attach it to the outside of your parcel.
Bring your parcel to any Canada Post outlet. Items with our return
label will ship free.
