Shipping & Returns

Free Standard Shipping

on eligible orders over $35 when shipping within Canada

see eligibility

Free Pickup in Store

for most items with no minimum purchase

see eligibility

Free Returns

for eligible items up to 30 days from shipping date

See eligibility & Returns Policy

Rush Shipping

for eligible orders and postal codes

see eligibility
 

Free Standard Shipping

To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.

Free Shipping Eligibility Requirements:

  • Offer applies only to orders of merchandise, excluding gift wrap charges and taxes. Promotional coupons, irewards discounts and plum point redemptions where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility. The purchase of gift cards and electronic gift cards do not count towards the Free Shipping offer.
  • Certain items are not eligible for Free Shipping based on their size. Items that are not eligible for Free Shipping will be noted on item pages.
  • Items shipping to some remote postal codes are not eligible for Free Shipping.
  • Cancelling items may affect your order's eligibility for Free Shipping.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.

free pickup in store

Choose our Pickup in Store option when you place your order, by selecting “FREE PICKUP IN STORE” at checkout. If your item qualifies and is available in store, you can pick up as early as next day. If your item is part of our online assortment, we’ll ship it from our warehouse to the store as quickly as possible for you to pick up at your convenience. We will notify you when your order is ready for pickup. This delivery option is free, fast and convenient.

Find Your Store Have a question? Contact Us

RUSH SHIPPING

To use rush shipping on eligible orders and postal codes, please select “Rush Shipping” at checkout. Accurate shipping charges will be reflected in the Order Total Section of Secure Checkout.

Orders placed before noon (12:00pm) ET on business days (Monday-Friday, not including holidays) will arrive on the next business day. Orders placed after the noon (12:00pm) deadline or on non-business days will arrive within 2 business days.

Rush Shipping Eligibility Requirements:

  • Certain items are not eligible for Rush Shipping based on their size. Items that are eligible for Rush Shipping will be noted on item pages.
  • Items shipping to locations outside of Major Urban Centres may not be eligible for Rush Shipping.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.

Free Returns

Most items may be returned for a full refund up to 30 days from the shipping date.

You have 2 options for free returns:

1

Return To Any Chapters, Indigo Or Coles Store

Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.

Find Your Store

2

Return Your Item through Canada Post:

Follow these 3 easy steps to return your item(s) through Canada Post.

Sign into your Account Centre, visit your order history and view the order you wish to return. Select ‘request a return’. If you purchased as a guest, use the guest order lookup tool.

Laptop with picture of Indigo account centre

Print the return label and attach it to the outside of your parcel.

Return label attached to top of a parcel

Bring your parcel to any Canada Post outlet. Items with our return label will ship free.

Canada Post Mailbox
 

RUSH SHIPPING

To use rush shipping on eligible orders and postal codes, please select “Rush Shipping” at checkout. Accurate shipping charges will be reflected in the Order Total Section of Secure Checkout.

Orders placed before 2:00pm ET on business days (Monday-Friday, not including holidays) will arrive on the next business day. Orders placed after the 2:00pm deadline or on non-business days will arrive within 2 business days.

Rush Shipping Eligibility Requirements:

  • Certain items are not eligible for Rush Shipping based on their size. Items that are eligible for Rush Shipping will be noted on item pages.
  • Items shipping to locations outside of Major Urban Centres may not be eligible for Rush Shipping.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.