Free Standard Shipping
on eligible orders over $35 when shipping within Canada
see eligibility
Free Pickup in Store
for most items with no minimum purchase
see eligibility
To enjoy free shipping on eligible orders, please select “Free Standard
Shipping” at checkout. Parcels eligible for free shipping are usually
delivered in 1-9 business days, depending on stock availability, warehouse
location and shipping destination.
Free Shipping Eligibility Requirements:
-
Offer applies only to orders of merchandise, excluding gift wrap charges
and taxes. Promotional coupons, irewards discounts and plum point
redemptions where applicable will be deducted from your item subtotal
and may affect your order's Free Shipping eligibility. The purchase of
gift cards and electronic gift cards do not count towards the Free
Shipping offer.
-
Certain items are not eligible for Free Shipping based on their size.
Items that are not eligible for Free Shipping will be noted on item
pages.
-
Items shipping to some remote postal codes are not eligible for Free
Shipping.
-
Cancelling items may affect your order's eligibility for Free Shipping.
-
Offer applies to deliveries within Canada only and may be subject to
other shipping restrictions depending on the items ordered.
Choose our Pickup in Store option when you place your order, by selecting “FREE PICKUP IN STORE” at checkout. If your item qualifies and is available in store, you can pick up as early as next day. If your item is part of our online assortment, we’ll ship it from our warehouse to the store as quickly as possible for you to pick up at your convenience. We will notify you when your order is ready for pickup. This delivery option is free, fast and convenient.
Find Your Store
Have a question? Contact Us
To use rush shipping on eligible orders and
postal codes, please select “Rush Shipping” at checkout. Accurate shipping charges
will be reflected in the Order Total Section of Secure Checkout.
Orders placed before noon (12:00pm) ET on business days (Monday-Friday,
not including holidays) will arrive on the next business day. Orders
placed after the noon (12:00pm) deadline or on non-business days will
arrive within 2 business days.
Rush Shipping Eligibility Requirements:
-
Certain items are not eligible for Rush Shipping based on their size.
Items that are eligible for Rush Shipping will be noted on item pages.
-
Items shipping to locations outside of Major Urban Centres may not be
eligible for Rush Shipping.
-
Offer applies to deliveries within Canada only and may be subject to
other shipping restrictions depending on the items ordered.
Most items may be returned for a full refund up to 30 days from the
shipping date.
You have 2 options for free returns:
1
Return To Any Chapters, Indigo Or Coles Store
Bring the item(s) and the packing slip to any store and we’ll be happy
to apply the refund to your original payment card or online account.
Find Your Store
2
Return Your Item through Canada Post:
Follow these 3 easy steps to return your item(s) through Canada Post.
Print the return label and attach it to the outside of your parcel.
Bring your parcel to any Canada Post outlet. Items with our return
label will ship free.
