Free Shipping on Orders $25 & Over

Enjoy free shipping on eligible orders $25 and over, after discounts and before taxes, when shipping within Canada. Please select “Free Standard Shipping” at checkout to take advantage of this offer. See Eligibility below for details.

We always offer free shipping to any retail store for most items with no minimum purchase required. Your order may take up to one week longer to ship from our warehouse when you select the Free Ship to Store option. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking your order up.

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Easy Returns

Eligible items may be returned for a full refund up to 30 days from the shipping date.

Note: orders for Holidays placed by December 24th can be returned up to January 25th.

  • Please bring your item, in its original condition, to any Chapters, Indigo or Coles store, along with the packing slip you received with the order. CDs and DVDs must be in their original plastic wrap.
    - Or, if you have an account on you can return your item through Canada Post.
  • Log into your account centre on, go to your order history, select the relevant order, and click the request a return button.


To enjoy free shipping on eligible orders $25 and over, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on warehouse location and shipping destination.

Free Shipping Eligibility Requirements:
  1. Certain items are not eligible for Free Shipping based on their size. Items that are not eligible for Free Shipping will be noted on item pages.
  2. Items shipping to some remote postal codes are not eligible for Free Shipping. The list of remote postal codes is here.
  3. Canceling items may affect your order's eligibility for Free Shipping.
  4. Offer applies only to orders of merchandise, excluding gift wrap charges and taxes. Promotional coupons and irewards discounts and plum point redemptions where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility. The purchase of gift cards and electronic gift cards do not count towards the $25 Free Shipping offer.
  5. For our Free Shipping option, the order will not ship until all items are available and in stock, which may affect delivery time.
  6. Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
Have a question? Contact us.