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The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves…

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CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD. An INFLUENCER leads change. An INFLUENCER replaces bad behaviors with powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER. Whether you're a CEO, a…

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority…
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|April 10, 2012

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A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's…
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|August 1, 2013

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“[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world…. This book deserves to take its place as one of the key thought leadership contributions of our time.”…
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|September 9, 2014

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In this updated second edition (first edition titled Crucial Confrontations ), you'll learn how to hold anyone accountable, master performance discussions, and get results. Behind the problems that routinely plague our organizations and families, you'll find…

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For nearly two decades, hundreds of thousands of ardent followers have read Kerry Patterson's New York Times bestselling books and monthly column Kerrying On . Forty of readers' favorite stories from Kerry's personal experiences that touch on life, business,…

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A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall…
Kobo ebook | German

|January 1, 2012

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Der New-York-Times-Bestseller 'Die Kunst, alles zu verändern' zeigt, dass wir Dinge, von denen wir glauben, ihnen ohnmächtig gegenüberzustehen, in Wirklichkeit nachhaltig verändern können: ob es sich um Herausforderungen am Arbeitsplatz, Ärger mit pubertierenden…
Kobo ebook | German

|June 18, 2012

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Der New-York-Times-Bestseller in der 2. Auflage Ob am Arbeitsplatz, in der Partnerschaft, der Familie oder im Freundeskreis, wir alle kommen hin und wieder in die Lage, heikle Dinge offen ansprechen zu müssen. Aber wer führt schon gern Gespräche, bei denen…

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Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really . Instead, focus first on creating a better employee experience,…