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indigoKerry Patterson


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The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves…

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CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD. An INFLUENCER leads change. An INFLUENCER replaces bad behaviors with powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER. Whether you're a CEO, a…

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority…
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This book provides an introduction to the technical background of unit root testing, one of the most heavily researched areas in econometrics over the last twenty years. Starting from an elementary understanding of probability and time series, it develops the key…

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In this updated second edition (first edition titled Crucial Confrontations), you'll learn how to hold anyone accountable, master performance discussions, and get results. Behind the problems that routinely plague our organizations and families, you'll find…
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"[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.. This book deserves to take its place as one of the key thought leadership contributions of our time." -From the Foreword by…
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A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's…

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For nearly two decades, hundreds of thousands of ardent followers have read Kerry Patterson?s New York Times bestselling books and monthly column Kerrying On. Forty of readers? favorite stories from Kerry?s personal experiences that touch on life, business, and,…

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Covering the essential elements of the subject of econometrics, the author also introduces and explains techniques that are now widely used in applied work, although rarely introduced in detail in non-specialist texts, such as integrated time series,…

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Voici un remède contre les opinions divergentes et les malentendus, contre la médiocrité et la frustration. Ce livre propose des principes et des outils pour s'exprimer habilement quand les enjeux sont de taille et les émotions trop fortes. Ceux-ci vont vous…

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Comment exprimer ses sentiments et ses volontés quand la situation devient vraiment sensible ? Que faire quand les autres ne font pas ce qu’ils sont censés faire ? Comment gérer des promesses non tenues, des attentes déçues, des comportements répréhensibles ? Que…
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Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really . Instead, focus first on creating a better employee experience,…