How do I collect plum points?
It's easy.
- In-store: show your plum rewards card each time you make a purchase in-store at any Indigo, Chapters, Coles locations. You can also scan your plum card at any in-store kiosk to earn points on your purchase.
- On the Indigo Mobile app or online at chapters.indigo.ca. Log on with your email address and password. Make sure your plum account number is added to your Account Centre prior to making your purchase to earn plum points.
Do all purchases from Indigo retail stores qualify for plum points?
You can earn plum points on most items in stores. However, there are some exceptions. plum points will not be awarded on Starbucks/Indigo Café Food & Beverages, irewards memberships, eBooks, eReaders, electronics, Apple accessories, gift cards, delivery/shipping charges (where applicable), gifts with purchase, charitable donations (including but not limited to Indigo Love of Reading Foundation), the plum points redemption portion of a transaction, taxes, plastic bag fees, provincial fees (including but not limited to environmental handling fees), other applicable fees as may be required to be charged by Indigo from time to time and any other items specified as exclusions from time to time or where prohibited by law. Indigo reserves the right to add or remove products and services eligible for plum points at any time, in accordance with the plum rewards program Terms and Conditions.
The products and services eligible for plum points collection are posted at indigo.ca/plumrewards and are updated on a periodic basis.
Can I collect plum points for my online purchases at chapters.indigo.ca?
Yes. You can collect plum points on kiosk purchases. Simply swipe your card or enter your member number before you make your purchase (instructions will be posted on the kiosk). Your plum points will be awarded to your account when your order ships.
Can I collect plum points for my purchases made at store kiosks?
Yes. You can collect plum points on kiosk purchases. Simply swipe your card or enter your member number before you make your purchase (instructions will be posted on the kiosk). Your plum points will be awarded to your account when your order ships.
How can I collect plum points faster?
To accelerate your points earnings, take advantage of personalized bonus offers and quarterly store-wide bonus offers. Login to your rewards centre to access all your personalized offers and to find out about upcoming bonus points events.
How will I learn about all the bonus plum points offers?
There are 3 ways to find out about all the bonus points offers:
- Email: Ensure we have your most current email address on file to receive personalized bonus offers via email.
- Indigo Mobile App: Download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations.
- Rewards Centre: You can also view your bonus offers when you log into your Rewards Centre account at
indigo.ca/plumrewards.
Do I need to print off the bonus offers that appear in my plum Rewards Centre and present them at cash?
In most cases, all you’ll have to do is present your plum rewards card or membership number when you shop, meet the requirements of the offer (if applicable) and your plum points will be credited to your account. If a specific coupon is required to be presented at cash, this will be clearly stated in the offer.
How do I keep track of my plum points?
There are 3 ways to keep track of your plum points balance:
- In-store receipt: it's printed on your receipt when you shop in-store with your plum rewards card.
- Indigo Mobile App: Download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations.
- Rewards Centre: You can also view your plum points balance online by signing in to your Rewards Centre on
indigo.ca/plumrewards.
Are points transferable between plum rewards members?
No. plum points are not transferable and may not be transferred between plum rewards members.
Will my plum points ever expire?
Not as long as you are an active plum rewards member. Your plum rewards account will remain active if you have collected at least one plum point, purchased online using a plum rewards card or redeemed plum points within the past 12 months. The easiest way to keep your membership active is to make at least one qualifying purchase every 12 months. If your plum rewards account is inactive for 12 months, all accumulated plum points will be forfeited. Your plum points will also become void if you cancel your account or switch to our irewards program.
What if there is an error in my points balance?
If there's a discrepancy with your points balance, please contact our customer service team at plumrewards@indigo.ca for assistance.
What happens to my points when I return an item?
When you return an item for which plum points were awarded, the points you earned for that purchase will be deducted from your account.
What if I forgot my card at home? Can I still earn my points?
Your plum rewards member card allows you access to your benefits. It is important to carry it with you to earn plum points, redeem for in-store savings and to be eligible for your personalized offers & recommendations. You can also download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations. If you happen to forget your member card and do not have your membership number available when making a purchase in-store, visit us within 14 days of your purchase and present the original receipt, and we will be happy to award you your plum points.