The plum® rewards program (the “Program”) is a loyalty reward program offered by Indigo Books & Music Inc. (“Indigo”, “us”, “our” or “we”) to customers of Chapters, Indigo, Coles, Indigospirit, SmithBooks and The Book Company (the “Stores” or each individually a “Store”) and online at www.chapters.indigo.ca
The Program allows persons who have completed the membership enrolment steps in accordance with the present Terms and Conditions and who have been issued a Plum Rewards Card (the “Program Members” or “Members”) to collect plum points when making purchases in-store, on-line and through the Indigo mobile app on items identified from time to time by Indigo (“Eligible Purchases”), and to redeem these plum points for rewards, benefits and/or rebates offered by Indigo from time to time.
Indigo may designate from time to time, partners from whom Members will be able to collect or redeem plum points or receive other benefits in the Program (the “Program Partners” or “Partners”).
Members acquire no vested right or entitlement to the continued availability of any particular reward or benefit, Program Partner or redemption level.
To collect plum points following enrolment, you must make Eligible Purchases in-store, online or through the Indigo mobile app. Any unauthorized reproduction of the Plum Rewards Card may lead to legal prosecution and forfeiture of all plum points and membership in the Program.
At Cash, In-store: The Member’s personal Plum Rewards Card must be presented to the cashier before the Eligible Purchase transaction is completed.
At Kiosk, In-store: The Member’s personal Plum Rewards Card must be entered, swiped or scanned at the kiosk before the order for an Eligible Purchase Transaction is complete.
a) Plum points may be redeemed for rewards consisting of a predetermined dollar discount reward off a purchase in-store, in accordance with the plum points redemption schedule in force on the date when the plum points are redeemed by the Member (“Redemption Transaction”).
The following redemption schedule is provided for illustrative purposes only. The updated plum points redemption schedule in effect from time to time is available at www.indigo.ca/plumrewards
There is a maximum number of plum points that may be redeemed in any single Redemption Transaction. Based on the illustrative redemption schedule above, 35,000 plum points is the maximum that members can redeem in any single Redemption Transaction.
Points will not be awarded on the portion of the Redemption Transaction paid for by redemption of plum points.
From time to time, special promotions may be run during which one or more redemption level(s) may temporarily be altered and/or suspended, new redemption levels added or points may be redeemed directly towards the purchase of specific products or services. Promotions may vary from Store to Store and between in-store, kiosk, online and the Indigo mobile app.
b) Indigo may, from time to time, offer supplementary programs, rewards, benefits or promotions related to the plum rewards program.
In-store: In accordance with Federal and Provincial tax legislation, GST, PST, HST and any other applicable taxes are calculated and payable by the Member on the full amount of the purchase price of the item subject to a dollar discount reward during a Redemption Transaction.
Online: In accordance with Federal and Provincial tax legislation, GST, PST, HST, any other applicable taxes and delivery are calculated and payable by the points redemption amount the Member is using during the redemption transaction. ((For example: Member adds $10 product to cart and wants to use 2500 points ($5.00) to redeem during the on-line transaction - (the member’s points will be allocated against both the purchase price, delivery & the tax portion of the purchase)).
When redeeming plum points, Indigo will automatically select the maximum eligible plum points redemption level available. Alternatively, you may select a different eligible redemption level by informing the cashier prior to the Redemption Transaction. In either case, your Account must have the appropriate number of plum points. For example, if you have accumulated 9,000 plum points, the maximum redemption level available is 8,500 plum points (based on the example redemption schedule referenced above). However, you may elect to redeem only 4,500 points on a $30.00 transaction; in this case the reduction off the purchase price will be $10.00.
If the purchase price is lower than the redemption value of the points, the remaining dollar value will be forfeited. For example, if you have accumulated 8,500 plum points and wish to redeem all these points on a transaction with a purchase price of eligible products of $15.00, then the reduction off the purchase price will be $15.00 and the difference between the $20.00 maximum reward discount and the $15.00 discount (i.e. $5.00) will be forfeited. (This example is based on the example redemption schedule referenced above.)
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).
We collect your Personal Information for the following purposes:
By providing your Personal Information to us, you consent to our use of the information for the purposes specified herein.
You have the right to know what information is held in your Member file and the right to challenge the accuracy and completeness of your information and have it amended as appropriate. To request access to your file, a written request should be sent to:
Indigo Privacy Officer
Indigo Books & Music Inc.
468 King Street West, Suite 500
Toronto, Ontario M5V 1L8
The plum rewards program will terminate at 11:59 p.m. on March 11, 2016 (the “Termination Date”). At 12:00 a.m. on the first day following the Termination Date (the “Renewal Date”), the Program will be renewed automatically for successive terms of six (6) months following the Renewal Date (the “Renewed Termination Date”) and the Member’s plum points will be maintained unless:
a) Indigo gives notice by e-mail or regular mail to the Program Members, at least thirty (30) days before the Termination Date or the Renewed Termination Date, that the plum rewards program will not be renewed (“Notice of Termination”). In this case, all plum points collected by Members will be redeemable for a minimum of sixty (60) days after the Termination Date or the Renewed Termination Date, as the case may be; OR
b) The Member notifies Indigo that it no longer wishes to be a Member. A Member may notify Indigo by email at: firstname.lastname@example.org, by telephone at 1-877-977-PLUM (1-877-977-7586), by registered mail at 468 King Street West, Suite 500, Toronto, Ontario, M5V 1L8, Attention: Plum Rewards Program, or by speaking to a Store employee at cash in-store.
If Indigo gives a Notice of Termination, it may, in its sole discretion, establish a replacement program.
® Indigo Books & Music Inc.