Product Recalls

Notice of Manufacturer Recall ALEX Toys, LLC

Notice of Manufacturer Recall
ALEX Toys, LLC

August 23, 2016 – ALEX Toys, LLC is recalling First Pops and First Snaps toy sets as small parts may become separated from the toys posing a choking hazard for young children. The sets include an assortment of plastic shapes in bright colours. The pieces are designed to be pulled, pushed, snapped and twisted and come in stackable plastic jars.

What you should do

Please stop using affected products immediately and keep them away from young children.

For information on how to return the products for a full refund, contact ALEX Toys, LLC, toll-free at 844.310.6691, 24 hours a day, or visit www.alexbrands.com.

Notice of Manufacturer Recall Red Planet Group

Super Elastic Bubble Plastic

Red Planet Group is recalling Super Elastic Bubble Plastic. Children's balloon blowing kits are prohibited in Canada. The safety concern is that blowing the balloons exposes a child to inhaling the vapours of any solvents present.

What you should do

Consumers should immediately take any balloon blowing kits away from children. Consumers should dispose of the product in regular household trash in such a way that the kits cannot be reused.

For more information, consumers may contact Red Planet Group by telephone at 514-631-7740, Monday to Friday from 9:00 AM to 4:00 PM, or by email at customerservice@redpg.com.

Notice of Manufacturer Recall Outset Media

Outset Media is recalling Mirari Wee Keys

Outset Media is recalling Mirari Wee Keys (UPC 093514079433). The plastic keys on the ring can enter and become lodged in a child's throat, posing a choking or suffocation hazard to young children.

What you should do

Consumers should immediately take the recalled rattles away from children and contact Outset Media for a refund or replacement.

For more information, consumers can contact Outset Media toll-free at 1-877-592-7374 Monday to Friday, 7:30am to 3:30pm PST.

Notice of Manufacturer Recall Manhattan Group LLC

Manhattan Group LLC is recalling Whoozit Shake & Grasp Clutching Toy

Manhattan Group LLC is recalling Whoozit Shake & Grasp Clutching Toy Item # 213340 (UPC 011964475421). The rattle can break and release small parts, posing a choking hazard to young children.

What you should do

Consumers should immediately take the recalled rattles away from children and return for a full refund.

For more information, consumers may contact The Manhattan Group, LLC by telephone at 1-800-541-1345 or visit the firm's website.

Notice of Manufacturer Recall Skip Hop

Skip Hop Moonlight and Melodies Projection Mobile

Skip Hop is recalling Moonlight & Melodies Projection Mobile 185509 (UPC 879674018785). The strap attaching the product to the crib rail can break, posing an injury hazard if the product falls on the infant in the crib.

What you should do

Consumers should immediately stop using the recalled mobiles and contact Skip Hop to receive instructions on receiving a full refund.

Contact Skip Hop toll-free at 1-877-475-4746 Monday through Friday 9:00 AM to 5:00 PM. Eastern Standard Time, by email or online and click on "Recall" at the bottom of the page under "Customer Care" for more information.

Notice of Publisher Recall Make Believe Ideas Ltd.

Notice of Publisher Recall Make Believe Ideas Ltd

Make Believe Ideas Ltd. regrets to inform customers they are recalling all copies of ‘Itsy Bitsy Spider’ (ISBN 9781783935338) sold between July 2015 and Dec 2015.

Why the recall?

The recall is due to a problem with the front cover touch coming away from the book over time leading to a safety concern. While not all copies are affected, Make Believe Ideas Ltd. is recalling the entire stock to ensure customers are not potentially put at risk.

Itsy Bitsy Spider, ISBN: ISBN 9781783935338

What to do if you have a copy of this book

Even if your book is not affected we ask that you please return your copy to the place of purchase for a full refund.

Notice of Publisher Recall Usborne Publishing Ltd. Board Books

Notice of Publisher Recall Usborne Publishing Ltd. Board Books

Usborne Publishing Ltd. regrets to inform customers they are recalling copies of ‘That’s not my reindeer’, batch 01848/14 and ‘That’s not my Santa’, batch 01851/10, sold between July 2015 – November 2015.

** All other batches of these titles are unaffected **

Why the recall?

The recall is due to a humidity problem found with some cartons containing these Canadian batches, causing the potential safety concern of mould forming. While not all copies are affected, Usborne Publishing Ltd. is recalling the entire Canadian batch of both products to ensure customers are not potentially put at risk.

THAT'S NOT MY REINDEER, ISBN: 9781409556046 – Batch number 01848/14
THAT'S NOT MY SANTA, ISBN: 9781409537250 – Batch number 01851/10

If you own a copy of either of these products, please check the batch number found on the bottom left hand corner of the back cover.

THAT'S NOT MY REINDEER, ISBN: 9781409556046 – Batch number 01848/14; THAT'S NOT MY SANTA, ISBN: 9781409537250 – Batch number 01851/10

What to do if you have a copy of batch 01848/14 or 01851/10

Even if your book featuring these batch numbers has not developed any mould, we ask you to please return your copy to the place of purchase for a full refund.

Notice of Manufacturer Recall Apple Canada Inc. Beats Pill XL Speakers

Notice of Recall Apple Canada Inc. Beats Pill XL Speakers

Apple Canada Inc. has recalled the Beats Pill XL Speakers. The battery in the speaker can overheat, posing a fire hazard to consumers.

Beats Pill XL Black UPC: 848447009848
Beats Pill XL White UPC: 848447013159

Consumers should immediately stop using the recalled units and contact Apple for a full refund in the form of an Apple Store credit or an electronic funds transfer.

As per Apple Canada, product returns will only be processed via the web for this program. Consumers should not attempt to return product to any location that sells or supports Apple or Beats products. For more information, consumers may visit Apple Canada’s recall page.

Consumers may also visit the recall page on Health Canada’s website at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/53639r-eng.php

Notice of Recall Mason Jar Mug with Tea Steeper

Notice of Recall Mason Jar Mug with Tea Steeper

Indigo is voluntarily recalling the Mason Jar Mug with Tea Steeper, as the mug may crack when used with boiling water.

Mason Jar Mug with Tea Steeper: UPC 882709125242

What you should do

Consumers are advised to discontinue use of the product immediately and return for refund to their nearest Chapters or Indigo store, no receipt required.

If you have any further questions, or need more information, call us at 1-416-263-5002. We are available from Monday to Friday 9:00 AM to 5:00 PM Eastern Standard Time. Alternately you can reply with questions by email to storeexperience@indigo.ca or by calling our Customer Service team at 1-800-832-7569 from Monday to Sunday 9:00 AM to Midnight Eastern Standard Time (Excluding Holidays).

Manufacturer Product Recall Notice
Magnetics 4x4  |  Magnetics sphere

Recall: Magnetics 4x4 and Magnetics sphere

Zorbitz Inc. is voluntarily recalling the “Magnetics” brand novelty magnets due to the potential safety hazard associated with small and powerful magnetic parts. Small and powerful magnets can be easily swallowed or inhaled by children of all ages resulting in serious adverse health effects. Swallowed magnets can attract one another while moving through the intestines causing serious and life threatening circumstances.

There have been no reports of incidents or injuries to Canadians related to the use of the affected products.

Magnetics 4x4: UPC [811200013819]
Magnetics Spheres: UPC [811200013833]

What you should do

Consumers should immediately stop using the magnets and return the product to Indigo for a full refund, no receipt required.

If you have any further questions, or need more information, call us at 1-416-263-5002. We are available from Monday to Friday 9:00 AM to 5:00 PM Eastern Standard Time. Alternately you can reply with questions by email to storeexperience@indigo.ca or by calling our Customer Service team at 1-800-832-7569 from Monday to Sunday 9:00 AM to Midnight Eastern Standard Time (Excluding Holidays).

Manufacturer Safety Notice
Nest Protect:
Smoke + Carbon Monoxide Alarm

Recall: Nest Protect: Smoke + Carbon Monoxide Alarm

Nest has issued a safety notice regarding the Nest Protect: Smoke + Carbon Monoxide Alarm due to a safety concern. The product has a feature (Nest Wave) that enables the user to turn off the alarm with a wave of the hand; Nest observed a unique combination of circumstances that caused them to question whether this feature could be unintentionally activated, and could therefore delay an alarm going off if there was a real fire.

Please visit the Consumer Safety Notice on Nest’s website for more information.

Notice of Manufacturer Recall
Fitbit Force

Recall: Fitbit Force

If you have recently purchased a Fitbit Force from our website we appreciate your business very much and wanted to let you know that it has been brought to our attention that a very small number of users have experienced skin irritation from its use. As a result the manufacturer has decided to stop sale of Fitbit Force and conduct a voluntary recall.

Fitbit Force - large, black: UPC 898628002885
Fitbit Force - small, black: UPC 898628002960

What is causing the reported skin irritation?
Fitbit hired independent labs and medical experts to conduct a thorough investigation to identify the potential causes of skin irritation reported by a small percentage of Force users. Some users may be reacting to nickel in the stainless steel used in the device, even though the surgical grade material meets the most stringent regulatory standards. Other users are likely experiencing an allergic reaction to the materials in the strap or the adhesives used to assemble the product.

Fitbit is offering a full refund to users who would like to return their Force. To expedite your refund, please complete this form at http://fitbit.com/forcesupport/refund or call Fitbit at 1-888-656-6381 to request a return kit with prepaid shipping envelope. Once Fitbit receives your Force they will process your refund cheque.

Notice of Manufacturer Recall
Chill Baby Volume Pacifier

Recall: Fred and Friends Chill Baby Volume Pacifier

Fred & Friends has recalled the Chill Baby Volume Pacifier due to a potential safety hazard. The knob on the pacifier can detach, which can pose a choking hazard to young children. The ventilation holes on the pacifier are too small.

Chill Baby Volume Pacifier: UPC 728987020599

Consumers should take the recalled pacifiers away from young children immediately and return them to Fred & Friends for a $12 (U.S) refund. Fred & Friends is providing a postage paid envelope for consumers to return the recalled pacifiers.

For more information, contact Fred & Friends toll-free at 1-855-346-6372, from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, by email or visit the Fred & Friend's website and click on Pacifier Recall.

Notice of Manufacturer Recall
Quixel Baby Rattle

Recall: Manhattan Toy Quixel Baby Rattle

Manhattan Toy has recalled the Quixel Baby Rattle due to a potential safety hazard. The coloured arches can break near the ends, releasing a small part which can pose a choking hazard to small children.

Quixel Baby Rattle : UPC 011964450565

Consumers should immediately take these rattles away from young children and return it to the store where purchased for a full refund.

For additional information, contact Manhattan Group toll-free at 1-800-541-1345 between 8:00 AM and 5:00 PM CST Monday through Friday, or visit the firm’s website.

Consumers may also visit the recall page on Health Canada’s website at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/37061r-eng.php

Notice of Manufacturer’s Recall
Buff Baby Rattle

notice of recall: Buff Baby Rattle

Buff Baby Rattle has been voluntarily recalled by the manufacturer, Fred & Friends
The end cap of the rattle may become dislodged, exposing the user to small plastic pellets from inside the rattle.

Buff Baby Rattle : UPC 728987019098

Consumers should take the recalled rattle away from children immediately and contact Fred & Friends customer service to obtain further instructions on how to return the product for a refund.

For further instructions on the return of the product, consumers should contact the Fred & Friends Buff Baby Rattle toll-free safety recall line at 1-877-647-8644, from 8:00 AM to 5:00 PM EST, Monday through Friday, or visit www.fredandfriends.com or contact the company by email at buffbabyrattle@fredandfriends.com. Consumers will be offered a refund of $10.00 USD for each Buff Baby Rattle product that is returned to Fred & Friends in accordance with this recall.

CUSTOMER INQUIRIES

For more information, please visit the recall page on Health Canada’s website at
http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/34297r-eng.php

Notice of Manufacturer’s Recall
Masterkidz Wooden Vespa Style Scooters

notice of recall: Masterkidz Wooden Vespa Style Scooters

A tire defect has prompted a voluntary recall by the makers of Masterkidz Wooden Vespa Style Scooters, see UPC codes listed below.

THE DEFECTIVE TIRES MAY EXPLODE DURING INFLATION.

Masterkidz Blue Wooden Vespa Style Scooter: UPC 882709082088
Masterkidz Red Wooden Vespa Style Scooter: UPC 882709082095

The health and safety of our customers and staff are our highest priorities. We ask customers who have purchased this Scooter, not to inflate the tires (explosion risk), and to return it to any Indigo or Chapters location for a full refund, no receipt is required. No other products in our assortment are affected in any way by this manufacturer’s recall. We regret this issue and sincerely apologize for this inconvenience.

  1. 1. Why are Indigo and Chapters recalling this Scooter?

    We are participating in a manufacturer’s recall. The product was deemed to have a tire defect that poses a safety risk and was voluntarily recalled by the manufacturer on January 11th. We take the health and safety of our customers very seriously and are fully participating in the recall.

  2. 2. What should I do if I bought the Scooter?

    We ask our customers and staff who purchased the Scooter not to inflate the tires, and to return Scooters to any Indigo or Chapters store for a full refund, a receipt is not required. We regret the inconvenience this may have caused.

This product was purchased through a reputable vendor with whom we’ve worked before. We have not had any previous issue with their standards of quality. They’ve issued a voluntary recall and we are asking for individuals who have purchased the Scooter to return it for a full refund. We sincerely regret any inconvenience.

CUSTOMER INQUIRIES

Customer Relations
Indigo Books and Music
storeexperience@indigo.ca
416-263-5002
Monday to Friday 9:00 AM to 5:00 PM Eastern Standard Time.
or
1-800-832-7569
Monday to Friday 9:00 AM to 7:00 PM Eastern Standard Time.

MEDIA INQUIRIES

Janet Eger
VP Public Relations
jeger@indigo.ca