How Thoughtfull Works

  1. Step 1

    Find great gifts, from custom subscriptions to gift boxes, that deliver at a moment's notice.

  2. Step 2

    Add your recipient’s email and a custom message at checkout.

  3. Step 3

    Your recipient will instantly receive an email with redemption details.

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FAQ

What is Thoughtfull?

Thoughtfull.co is Canada’s leading destination for memorable gifts that deliver instantly via e-mail. Need a last-minute gift? Looking to treat yourself? Thoughtfull has you covered with its marketplace of local products, experiences and subscriptions that can be sent within seconds.

What is instant delivery?

When you purchase a gift from Thoughtfull, it is sent within seconds via email.
Don’t have your recipients house address, no problem – all you need is their email.
At checkout, enter a custom message and the recipient’s email.
They will then receive the gift instantly along with redemption details.
If the gift needs to be physically shipped, they can enter their mailing address and will receive an email confirming the gift is on its way.

Can I schedule delivery of a gift?

Unfortunately, we do not have a scheduling feature available in our checkout at this time. However, if you’d like to ‘deliver’ your gift voucher to your recipient on a certain date, you can purchase it, add the gift note, and send it to yourself. Then, on the day you want to deliver it, simply forward the email to your gift recipient.

Shipping and Return Policies

Since we are a marketplace, each merchant sets their own shipping parameters, as well as their own refund and exchange policy, both of which you can find on each item’s product page. If there is an issue with your order, please don’t hesitate to contact Thoughtfull’s customer service at help@thoughtfull.co.

How is Thoughtfull related to Indigo?

Thoughtfull is a creation of Indigo. We utilize Indigo’s deep knowledge of what customers want – gained from over 20 years of retail experience – to craft the perfect gifting experience. The Thoughtfull platform exists only online (At thoughtfull.co), independently of its parent company.