American Girl is the perfect fit for Indigo. Our relationship was built on our mutual belief in strong storytelling, premium service, and creating meaningful experiences. We’re proud to be their exclusive retailer in Canada, as we bring the much sought-after brand to Canada in addition to our already robust selection of American Girl books.
We don’t believe so. The name was derived from the brand’s flagship line of historical dolls introduced nearly 30 years ago. Today the brand has expanded into numerous product lines that reflect and celebrate the interests, achievements, and activities of all girls.
We know that American Girl’s commitment to empower and inspire is universally appealing and relevant everywhere and we’re thrilled to be able to welcome even more Canadian fans to the brand.
We are thrilled to announce that customers can now shop our American Girl products online. Services such as ear-piercing as well as the doll hair salon remain part of our in-store exclusive American Girl Specialty Boutique experience. Please see above for full list of Indigo’s American Girl Specialty Boutique locations.
Yes, all items available in our American Girl Boutiques are also available online and from any in-store kiosk.
Standard shipping rules apply. Enjoy free shipping on eligible orders $25 and over, after discounts and before taxes, when shipping within Canada. Please select “Free Standard Shipping” at checkout to take advantage of this offer.
We always offer free shipping to any of our retail stores for most items with no minimum purchase required. Your order may take up to one week longer to ship from our warehouse when you select the Free Ship to Store option. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking your order up.
Standard gift wrapping applies. You have the option to select gift wrapping when placing your order online. Clicking Edit to the right of the Gift Wrap section allows your choice of 3 gift wraps. You can select wrap for each individual item in your order and add a free personal message to each item. Please note that not all items are eligible for gift wrap. This will be noted on the specific item pages. The cost of gift wrap is $3.95. Free personal messages can be added to any item even if no gift wrap is desired.
Yes! American Girl Specialty Boutiques have a full service Doll Hair Salon, which includes permanent ear piercing for dolls.
Actual products may not be identical to items shown. All measurements are approximate. Unless noted, dolls, outfits, and accessories are sold separately. When American Girl dolls are shipped, their hair may be in a ponytail and not styled as shown in the catalogue or on the website.
There are currently seven American Girl specialty boutiques open in Canada. Click here for full list of Indigo’s American Girl Specialty Boutique locations.
Our stores are open to the public during regular business hours and do not require an invitation or appointment.
Visitors to Indigo’s American Girl specialty boutiques will find an assortment of the brand’s popular doll lines, including:
The specialty boutiques have a full service Doll Hair Salon, which includes permanent ear piercing for dolls.
The salon will operate on a first come, first served, same-day appointment basis. Appointments cannot be made over the phone or online. Customers are able to make Salon appointments in-store only.
No, due to the limited size of Indigo’s American Girl specialty boutiques, a restaurant is not included.
No, due to the limited size of Indigo’s American Girl specialty boutiques, we do not host private events, although we will host free events throughout the year. Visit indigo.ca/events to stay up to date on the latest events at your local Specialty Boutique.
Our specialty boutiques host events that reflect and build upon American Girl themes. Indigo is thrilled to be able to provide child-friendly events and programs throughout the year. Visit indigo.ca/events to stay up to date on the latest events at your local Specialty Boutique.
As all of our American Girl events are drop-in, everyone is welcome to attend! Due to popularity, some events may require sign-up which can be done in-store.
Our standard return policy will apply both in-store and online. As always, we seek to ensure customers are 100% satisfied with both products and experiences they purchase from us.
No, products purchased from an Indigo Specialty Boutique or from indigo.ca may only be returned to a Chapters or Indigo location, or returned to our DC with a receipt or invoice. For more information about returns, click here.
No, products purchased through the catalogue or at a U.S. American Girl store may only be returned using the catalogue return process or to another U.S. American Girl store.
At this time, Indigo is not able to accept or sell the U.S. versions of American Girl gift cards. However, we do have American Girl branded Indigo gift cards available at our stores.
No, prices of American Girl dolls and accessories are not identical to those in the U.S. However, as the exclusive retailer of American Girl stores in Canada, Indigo remains committed to offering Canadians the best prices on the biggest selection of American Girl products.
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