At Your Service: English for the Travel and Tourist Industry Student Book

Paperback | July 1, 1995

byTrish Stott, Angela Buckingham

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A short, communicative course for the low-level learner of American English.

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From the Publisher

A short, communicative course for the low-level learner of American English.

After spending one year in the British industry, Trish Stott spent the next eight years teaching in France, Italy, Spain, and the UK. In 1981 she joined the training organisation York Associates, and managed to combine teaching and teacher training throughout central and eastern Europe with writing and managing the training centre.

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Format:PaperbackDimensions:96 pages, 10.83 × 8.66 × 0.24 inPublished:July 1, 1995Publisher:Oxford University Press

The following ISBNs are associated with this title:

ISBN - 10:0194513165

ISBN - 13:9780194513166

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Extra Content

Table of Contents

At Your ServiceCONTENTSUnit 1 May I introduce myself? FunctionGreeting guestsIntroducing yourselfSaying where people are fromMaking a short welcome speechUnit 2 What do you do? FunctionAsking people about their jobsTalking about jobs and workplacesUnit 3 What time does the next train leave? FunctionAsking about the timeTelling the timeTalking about timetablesUnit 4 What kind of room would you like? FunctionMaking a room reservationCompleting reservation detailsRequesting information politelyUnit 5 Don't leave your bags on the bus FunctionGiving instructions politelyUnit 6 Is there a bank near here? FunctionGiving and understanding directionsSaying where things areUnit 7 Who's calling, please? FunctionAnswering the telephone politelyGiving information politelyAsking for informationTaking a messageUnit 8 Would you like a window seat? FunctionAsking people to do thingsUnderstanding and dealing with tourists' requestsUnit 9 How was your day? FunctionTalking about the pastAsking someone about their dayUnit 10 Are you ready to order? FunctionGreeting restaurant guestsTaking ordersUnderstanding ordersUnit 11 How will you be paying? FunctionTalking about moneyAsking about paymentChanging money for someoneUnit 12 We'll meet back here at three o'clock FunctionExplaining plans and itineraries to a tour groupAnswering common questions asked by touristsUnit 13 Why don't you take the city bus tour? FunctionMaking suggestions and recommendationsDescribing tourist attractionsUnit 14 Shall I send you a brochure? FunctionOffering to help peopleUnderstanding and dealing with tourists' problemsUnit 15 I look forward to hearing from you FunctionTalking about experiencesAsking and answering interview questionsTapescriptsMultilingual word list