Dental Office Administration

Paperback | February 26, 2007

bySandie Baillargeon

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This book has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. One change that will be consistent throughout the book is that the word patient is replaced with client to reflect a mutual relationship between the health care provider and the dental clients, who are informed consumers and active participants in their own wellness.Each chapter begins with a behavioural objective and lists the topics to be addressed in the chapter. The book has been structured into three main sections.The beginning chapters cover the duties and responsibilities of the Dental Office Administrator, including communication skills, verbal and written, as well as the psychological aspects of what motivates client behaviour.The second section provides a basis of clinical theory in order to understand, interpret and translate the language of dentistry into terms that are understandable to the dental client. The Dental Office Administrator is the liaison between the doctor and the client, and as such, often must interpret highly technical information into understandable terms for the client.The latter chapters include practical office management skills, policies and procedures that can be easily implemented into any dental clinic. These chapters will also address the changes in insurance adjudication in Canada as well as privacy laws and how they affect client care.This text has been designed to become a desktop reference for you to refer to even when your course of study has been completed. Each chapter stands on its own so you can explore topics as they come to mind.

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From the Publisher

This book has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. One change that will be cons...

Format:PaperbackDimensions:416 pages, 10 × 8 × 0.81 inPublished:February 26, 2007Publisher:Nelson College IndigenousLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:017610478X

ISBN - 13:9780176104788

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Table of Contents

Chapter 1. Dental Office Administration and the Role of the AdministratorChapter 2. Client CommunicationsChapter 3 - The Write Stuff - Written CommunicationsChapter 4. Lingual Lingo - Translating Dental Terms to Common LanguageChapter 5. - Oral Structures and Facial Anatomy - Tooth MorphologyChapter 6 - Tooth Identification and Numbering SystemsChapter 7. - Preventive Dentistry and Oral PathologyChapter 8 - Dental PharmacologyChapter 9 - The Dental Patient RecordChapter 10- Records ManagementChapter 11 - Protecting Clients'' PrivacyChapter 12 - Dental Insurance and Fee GuidesChapter 13- Effective Appointment SchedulingChapter 14 - Effective Telephone SkillsChapter 15 - Continuing Care SystemsChapter 16 - Accounts Receivable - Turning Accounts Receivable into Accounts ReceivedChapter 17 - Accounts PayableChapter 18 - Payroll - Employment Standards and RecordsChapter 19 - Building the Dental Team - Human Resources ManagementChapter 20 - Daily BankingChapter 21 - Marketing and AdvertisingChapter 22 - Daily Operating Policies and Procedures - Time ManagementChapter 23. The Job Search