The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations by Robert L. CrossThe Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations by Robert L. Cross

The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations

byRobert L. Cross, Andrew Parker

Hardcover | June 2, 2004

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A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation. InThe Hidden Power of Social Networks, Cross and Parker, experts in "social network analysis"#151;a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization.
Rob Crossis an assistant professor at the University of Virginia's McIntire School of Commerce in Charlottesville.Andrew Parkeris a Research Consultant with the IBM Knowledge and Organizational Forum in Cambridge.
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Title:The Hidden Power of Social Networks: Understanding How Work Really Gets Done in OrganizationsFormat:HardcoverDimensions:240 pages, 9.5 × 6.4 × 0.92 inPublished:June 2, 2004Language:English

The following ISBNs are associated with this title:

ISBN - 10:1591392705

ISBN - 13:9781591392705

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Table of Contents

Preface

Part 1 How Work Really Gets Done in Organizations

Chapter 1 The Hidden Power of Social Networks

Chapter 2 Across the Great Divide: Finding and Fixing Critical Disconnects in Organizations

Chapter 3 Knowing What We Know: Developing a Sense and Respond Organizational Capability

Chapter 4 Charged Up: Creating Energy in Organizations

Part 2 How Managers Manage Social Networks

Chapter 5 Pinpointing the Problem: Improving Networks through Individuals

Chapter 6 Building Bridges: Initiating, Developing and Maintaining Networks

Chapter 7 Breaking the Mold:Aligning Organizational Context To Sustain Appropriate Network Patterns

Chapter 8 Uncharted Territory: The Future and Challenges of Networks in Organizations

Appendix A Conducting and Interpreting Social Network Analysis

Appendix B Tools for Promoting Network Connectivity

Notes

Bibliography

About the Authors

Index