The Referral Engine: Teaching Your Business To Market Itself by John JantschThe Referral Engine: Teaching Your Business To Market Itself by John Jantsch

The Referral Engine: Teaching Your Business To Market Itself

byJohn Jantsch

Paperback | September 25, 2012

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The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you.

The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company.

Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire.

Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include:

-Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening.

-The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical.

-Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to.

The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine.

This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.
John Jantsch is a marketing consultant, speaker, and the acclaimed author of Duct Tape Marketing, The Commitment Engine, and The Referral Engine. He is the founder of the Duct Tape Marketing Consultant Network. He lives in Kansas City.
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Title:The Referral Engine: Teaching Your Business To Market ItselfFormat:PaperbackDimensions:256 pages, 8.44 × 5.51 × 0.66 inPublished:September 25, 2012Publisher:Penguin Publishing GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1591844428

ISBN - 13:9781591844426

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Reviews

Rated 5 out of 5 by from The most enlightened guide to referrals I have come across This book is great! The author approaches referral marketing from a wholistic point of view... not just the how-to of running simplistic referral schemes. It is probably one of the more useful business books on increasing sales... but from a point of view of the whole organization. Every CEO would be well served to read this and have their senior managers re-think how they do business. As the author states, a referral strategy is really about how you run your business so that customers are delighted; the after effect being they refer potential customers who are already predisposed to purchase from you and are not price sensitive. If referrals are the best source of sales, then why is it left to happen-stance or chance? The author advocates a systematic company approach that generates more sales at no additional cost... basically cuts the marketing budget while increasing sales. For those looking for ways to increase sales as a part of their company fabric, this book will help you.
Date published: 2010-08-16

Editorial Reviews

"A swift, appealing read and a thorough primer on the power of letting your products and customers speak for themselves."-Publishers Weekly"Frankly, I had no idea how John was going to top Duct Tape Marketing. The book is a classic. But with The Referral Engine, John puts you in the driver's seat and shows you the steps to achieving marketing success without a huge budget. Go no further. Buy this now." -Chris Brogan, coauthor of Trust Agents"I don't think there are many people who know more about small business marketing than John does, and I'm certain that there's no one more generous in sharing tips and insights. What, exactly, are you waiting for? This book will pay for itself in one day." -Seth Godin, author of Linchpin"For Zappos, part of delivering a great customer experience means developing personal and emotional connections, both with employees and customers. These are the types of connections people talk about with their friends and family. This book will show you how to give people something to talk about." -Tony Hsieh, CEO, Zappos.com"Who knew that there's a science to referrals? Not I-but now that I know, I want you to benefit from John's expertise. In a sense, a jacket blurb is the ultimate referral, and I'm here to blurb this book because it will help you succeed in business." -Guy Kawasaki, cofounder of Alltop