Building Trust: In Business, Politics, Relationships, and Life

Paperback | March 15, 2003

byRobert C. Solomon, Fernando Flores

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In business, politics, marriage, indeed in any significant relationship, trust is the essential precondition upon which all real success depends. But what, precisely, is trust? How can it be achieved and sustained? And, most importantly, how can it be regained once it has been broken? In Building Trust, Robert C. Solomon and Fernando Flores offer compelling answers to these questions. They argue that trust is not something that simply exists from the beginning, something we can assume or take for granted; that it is not a static quality or "social glue." Instead, they assertthat trust is an emotional skill, an active and dynamic part of our lives that we build and sustain with our promises and commitments, our emotions and integrity. In looking closely at the effects of mistrust, such as insidious office politics that can sabotage a company's efficiency, Solomon andFlores demonstrate how to move from naive trust that is easily shattered to an authentic trust that is sophisticated, reflective, and possible to renew. As the global economy makes us more and more reliant on "strangers," and as our political and personal interactions become more complex, Building Trust offers invaluable insight into a vital aspect of human relationships.

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From the Publisher

In business, politics, marriage, indeed in any significant relationship, trust is the essential precondition upon which all real success depends. But what, precisely, is trust? How can it be achieved and sustained? And, most importantly, how can it be regained once it has been broken? In Building Trust, Robert C. Solomon and Fernando F...

Robert C. Solomon is the Quincy Lee Centennial Professor of Business and Philosophy at the University of Texas, Austin. His books include A Short History of Philosophy and Business Ethics, both published by OUP. Fernando Flores is Presidente, Fundacion Chile (a Chilean non-governmental organization) and Chairman and CEO of Business De...

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Format:PaperbackPublished:March 15, 2003Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195161114

ISBN - 13:9780195161113

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Table of Contents

PREFACEINTRODUCTION1. TRUSTING TRUSTTrust on TrialAlternatives to Trust: Fear, Control, PowerDistrust: "Paranoia" and CynicismBasic TrustTrusting Strangers: The Global SocietyTalking about TrustBuilding Trust2. UNDERSTANDING AND MISUNDERSTANDING TRUSTHow We Misunderstand TrustSimple TrustBlind TrustTrust and Reliance: The Mechanization of TrustWhom Can You Trust?Two Virtues: Trust and TrustworthinessConditional TrustBeyond CompetenceTrust as Medium: The Most Insidious Misunderstanding3. AUTHENTIC TRUSTFrom Simple Trust to Authentic TrustAuthentic TrustTrust as EmotionTrust as MoodTrust as Background and as "Medium"Self-Trust, Self-ConfidenceKnowing Self-TrustEmotional Self-TrustBreaches and Betrayals of TrustTrust, Hope, and ForgivenessAuthentic Trust and Leadership: Disclosing New WorldsCONCLUSION: BUILDING AUTHENTIC TRUSTNOTESBIBLIOGRAPHYINDEX

Editorial Reviews

"Trust, claim the authors, is an emotional skill that we must first understand and then, practice to achieve. This thoughtful book, more a philosophical soliloquy than a how-to, is organized into three chapters that explore the many meanings of trust, pinpoint the most powerful "authentic"trust, and describe its elements."--Business Reader Review