Inter-Act: Interpersonal Communication: Concepts, Skills, and Contexts

Paperback | November 30, 2015

byKathleen Verderber, Erina MacGeorge

not yet rated|write a review
Designed to help students explore interactions in both personal and professional domains, and develop the specific skills necessary to creating and maintaining healthy relationships, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Fourteenth Edition, retains the featuresthat have made this book so successful: a theory driven and skills-based focus, an accessible tone and presentation, and a multitude of useful pedagogical tools. For this edition, new coauthor Erina MacGeorge has brought her in-depth knowledge of current theory to bear on each chapter, thoroughlyupdating the material so that it reflects the current state of knowledge in the discipline. Lively and well-written, Inter-Act features numerous activities that enable students to relate their everyday experiences to their studies in communication. It also addresses readers' experiences of communicating across differences in individual identity, gender, and culture. With a strong focus onthe importance of ethics, this leading text encourages students to develop their analytic abilities as they think critically about key concepts in interpersonal communication.

Pricing and Purchase Info

$114.95

Ships within 1-3 weeks
Ships free on orders over $25

From the Publisher

Designed to help students explore interactions in both personal and professional domains, and develop the specific skills necessary to creating and maintaining healthy relationships, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Fourteenth Edition, retains the featuresthat have made this book so successful: a t...

Kathleen S. Verderber is an emerita Associate Professor of Management at Northern Kentucky University. She has been writing textbooks for over 40 years working for many years with her husband Rudolph F. Verderber and now with other coauthors. Dr. Verderber is at heart a teacher and enjoys the writing process seeing it as "teaching to a...

other books by Kathleen Verderber

Comm (with Comm Online, 1 Term (6 Months) Printed Access Card)
Comm (with Comm Online, 1 Term (6 Months) Printed Acces...

Paperback|Oct 1 2015

$101.15 online$115.95list price(save 12%)
Communicate!
Communicate!

Loose Leaf|Jan 6 2015

$132.95

The Challenge Of Effective Speaking
The Challenge Of Effective Speaking

Paperback|Jan 1 2017

$295.95

see all books by Kathleen Verderber
Format:PaperbackDimensions:496 pages, 9.88 × 7.91 × 0.71 inPublished:November 30, 2015Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199398011

ISBN - 13:9780199398010

Look for similar items by category:

Customer Reviews of Inter-Act: Interpersonal Communication: Concepts, Skills, and Contexts

Reviews

Extra Content

Table of Contents

Part I: Understanding Interpersonal Communication1. An Orientation to Interpersonal CommunicationA MODEL OF INTERPERSONAL COMMUNICATIONMessagesMessage ProductionMessage InterpretationInteraction CoordinationCommunication ContextTHE PURPOSES OF INTERPERSONAL COMMUNICATIONWe Share MeaningWe Meet GoalsWe Manage Our Personal IdentitiesWe Conduct Our RelationshipsCHARACTERISTICS OF INTERPERSONAL COMMUNICATIONInterpersonal Communication Is TransactionalInterpersonal Communication Is IrreversibleInterpersonal Communication Is SituatedInterpersonal Communication Reveals Relationship QualitiesInterpersonal Communication Is ContinuousETHICS AND INTERPERSONAL COMMUNICATIONTHE DARK SIDE OF INTERPERSONAL COMMUNICATIONDIVERSITY AND INTERPERSONAL COMMUNICATIONDiverse Voices: Lessons from American ExperienceINTERPERSONAL COMMUNICATION COMPETENCE AND YOUAcquire Interpersonal Communication KnowledgeIncrease Interpersonal Communication SkillBe Motivated to Demonstrate CompetenceDevelop Behavioral FlexibilityCreate Interpersonal Communication Improvement PlansUNDERSTANDING SOCIAL MEDIA AND INTERPERSONAL COMMUNICATIONTraits of Social Media TechnologyA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplyCommunication Improvement Plan2. Social Cognition: Understanding Others and OurselvesMAKING SENSE OF THE SOCIAL WORLDSocial Cognition: Automatic and ControlledAttentionMemoryJudgementImpression FormationMaking AttributionsSterotypingDiverse Voices: Just Walk on BySELF AND SOCIAL COGNITION: THINKING ABOUT YOURSELFSelf-Concept and Self-EsteemSelf-Concept DevelopmentMessages, Feedback, And Self-ConceptSelf-Concept Affects Our Attention and JudgementMessages Reflect and Maintain Our Self-ConceptSelf-Concept Affects Impression Management StrategiesImproving Self-Concept and Self-EsteemSOCIAL COGNITION AND EMOTIONDefining EmotionTypes of EmotionsIMPROVING SOCIAL COGNITIONFORMING IMPRESSIONS ON SOCIAL MEDIAA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and Apply3. Intercultural CommunicationCULTURE AND COMMUNICATIONDOMINANT AND CO-CULTURESGenderRaceEthnicitySexual Orientation and Gender IdentityReligionSocial ClassGenerationCultural IdentityHOW CULTURES DIFFERTime OrientationThe Importance of Context for Sharing MeaningThe Value of the Individual vs. the GroupDiverse Voices: Individualism and CollectivismAttitudes toward Predictability and UncertaintyAttitudes about Social Power DistributionMasculine vs. Feminine OrientationNorms About the Use of EmotionsBARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATIONAnxietyAssumed Similarity or DifferenceEthnocentrismStereotypingIncompatible Communication CodesIncompatible Norms and ValuesTHE PYRAMID MODE OF INTERCULTURAL COMPETENCERequisite AttitudesDeveloping Culture-Specific Knowledge and SkillsInternal and External OutcomesSOCIAL MEDIA ACROSS CULTURESA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Intercultural Communication4. Verbal MessagesVERBAL MESSAGE FUNDAMENTALSWhat Is a Language?Diverse Voices: Mommy, Why Does Raj Talk Funny?Characteristics of LanguageMEANING IN THE LANGUAGE ITSELFGuidelines for Improving Message SemanticsVERBAL MEANING WITHIN THE CONVERSATIONAL CONTEXTSpeech ActsThe Cooperative PrincipleGuidelines for Improving Pragmatic UnderstandingMEANING WITHIN THE SOCIAL AND CULTURAL CONTEXTGuidelines for Improving Sociolinguistic UnderstandingUSING LANGUAGE TO RELATE ONLINEA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Verbal Communication5. Nonverbal MessagesCHARACTERISTICS AND FUNCTIONS OF NONVERBAL MESSAGESCharacteristics of Nonverbal CommunicationFunctions of Nonverbal MessagesTYPES OF NONVERBAL COMMUNICATIONBody LanguageParalanguageUse of SpaceSelf-PresentationCULTURE AND GENDER DIFFERENCES IN NONVERBAL COMMUNICATIONCultural DifferencesDiverse Voices: Latin American and Anglo American Use of Personal Space in PublicGender DifferencesNONVERBAL EXPECTATIONSInterpreting a ViolationGUIDELINES FOR IMPROVING NONVERBAL MESSAGESSending Nonverbal MessagesA Question of Ethics: What Would You Do?Interpreting Nonverbal MessagesNONVERBAL COMMUNICATION IN TEXTSUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Nonverbal Communication6. Communication in the Life Cycle of RelationshipsTHE FUNCTIONS OF COMMUNICATION IN A RELATIONSHIPThe Constitutive FunctionThe Instrumental FunctionThe Indexical FunctionDESCRIBING RELATIONSHIPSHOW RELATIONSHIPS CHANGE: RELATIONSHIP LIFE CYCLESDiverse Voices: Modern Love: Close Enough to Touch Was Too Far ApartStage One: Beginning RelationshipsStage Two: Developing RelationshipsChoosing Which Relationships to DevelopCommunication in Developing RelationshipsStage Three: Sustaining RelationshipsCommunication Behaviors That Sustain RelationshipsUnderstanding and Managing Dialectical Tensions in RelationshipsStage Four: Relationship DeclineSelf-Disclosure and Privacy in RelationshipsGuidelines for Self-DisclosureGuidelines for PrivacyPUBLIC AND PRIVATE ONLINEA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: RelationshipsPart II: Developing Interpersonal Communication Skills7. Listening EffectivelyCHALLENGES TO EFFECTIVE LISTENINGPersonal Styles of ListeningListening ApprehensionDiverse Voices: How I Learned to Shut Up and ListenDual Processes in ListeningTHE ACTIVE LISTENING PROCESSAttendingGuidelines to Improve AttendingUnderstandingGuidelines and Skills for Improving UnderstandingRememberingGuidelines for Improving RememberingCritically EvaluatingGuidelines for Improving Critical EvaluationRespondingGuidelines to Improve RespondingDIGITAL LISTENING SKILLSAttending to and Understanding Digital MessagesCritically Evaluating Digital MessagesA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Listening8. Holding Effective ConversationsCONVERSATION: DEFINITION, STRUCTURE, AND VARIATIONCharacteristics of ConversationVARIATION IN CONVERSATIONConversational TypePurposeSequenceToneParticipantsSettingGUIDELINES FOR EFFECTIVE CONVERSATIONALISTSGeneral Conversation GuidelinesSkills for Conversing with StrangersStarting a ConversationSustaining a ConversationClosing a ConversationCULTURAL VARIATION IN CONVERSATIONDiverse Voices: Conversational BallgamesDIGITAL CONVERSATION SKILLSAwareness of AudienceMultiplicity of ConversationsAbruptness of DisengagementA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Conversation9. Supporting OthersEMPATHIZINGThree Types of EmpathyGuidelines for Improving EmpathySUPPORTIVE INTERACTIONSDiverse Voices: Which Is My Good Leg?SUPPORTIVE MESSAGESCreating a Supportive ClimateValidating EmotionsEncouraging ReappraisalsPromoting Action with AdviceSupporting Positive Feelings: Celebratory SupportGENDER AND CULTURE IN SUPPORTIVE INTERACTIONSUSING SOCIAL MEDIA TO OFFER EMPATHY AND SUPPORTIncreased Social DistanceIncreased Presence of OthersBenefits for Apprehensive IndividualsEase of ManagementMemorializing Others Through Digital CommunicationA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Empathizing and Supporting10. Using Interpersonal InfluenceINTERPERSONAL POWERSources of PowerPrinciples of PowerINTERPERSONAL PERSUASIONProcessing Persuasive Messages: The Elaboration Likelihood Model (ELM)Persuading Automatic ProcessorsPersuading Extensive ProcessorsASSERTING RIGHTS AND EXPECTATIONSApproaches to Communicating Rights and ExpectationsThe Passive ApproachThe Aggressive ApproachThe Assertive ApproachAssertive Message SkillsMaking a ComplaintRequesting Change in Problematic BehaviorRefusing a RequestAssertiveness in Cross-Cultural RelationshipsA Question of Ethics: What Would You Do?ELECTRONIC INFLUENCESUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Assertive Communication11. Managing ConflictTYPES OF INTERPERSONAL CONFLICTSTYLES OF MANAGING INTERPERSONAL CONFLICTWithdrawingAccommodatingCompetingCompromisingCollaboratingUsing Problem-Solving to CollaborateFACE NEGOTIATION IN CONFLICTFace Negotiation TheoryCo-Cultures and Individual Differences in ConflictDESTRUCTIVE CONFLICT PATTERNSSerial ArguingCounterblamingCross-complainingDemand-WithdrawalMutual Hostility PatternGUIDELINES FOR EFFECTIVE CONFLICT MANAGEMENTBreaking Patterns of Destructive ConflictCreating a Collaborative Conflict ConversationGuidelines for Initiating a Collaborative Conflict ConversationGuidelines for Collaborative Response to Conflict InitiationDiverse Voices: The Power of Wastah in Lebanese SpeechGuidelines for Mediating a Conflict ConversationForgiveness: Repairing Relationships Damaged by ConflictCONFLICT ONLINEFlamingCyberbullyingA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Conflict ManagementPart III: Using Communication Skills to Improve Relationships12. Communicating in Intimate Relationships: Long-Term Romantic Relationships, Family, and FriendsINTIMATE RELATIONSHIPS AND INTERACTIONSLONG-TERM ROMANTIC RELATIONSHIPSCharacteristics of Successful Long-Term Romantic RelationshipsChallenges in Long-Term Romantic RelationshipsMaintaining IntimacyManaging Life TransitionsNegotiating Equitable Distribution of WorkSustaining Affection and DesireFAMILIESDiverse Voices: Performing CommitmentParent-Child CommunicationEffects of Early AttachmentParenting StylesFamily Communication PatternsModelingCommunication in Other Types of Family RelationshipsGuidelines for Improving Family CommunicationFRIENDSHIPSGender Differences in Same-Sex FriendshipsFriendship and SexTHE DARK SIDE OF INTIMATE RELATIONSHIPS: INFIDELITY, JEALOUSY, AND POSSESSIVENESSInfidelityJealousyUSING DIGITAL COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPSDigital Communication Skills in Personal RelationshipsA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplyCommunication Improvement Plan: Intimate Relationships13. Communication in Workplace RelationshipsCOMMUNICATING IN FORMAL WORKPLACE RELATIONSHIPSCommunicating in Managerial RelationshipsUnderstanding Manager-Employee RelationshipsGuidelines for Effectively Communicating with Your ManagerCommunicating in Co-worker RelationshipsTypes and Functions of Co-worker RelationshipsGuidelines for Communicating in Co-worker RelationshipsCommunicating in Customer and Vendor RelationshipsGuidelines for Communicating in Boundary-Spanning RelationshipsCommunicating in Informal Workplace RelationshipsMentoring RelationshipsWorkplace FriendshipsRomantic Relationships at WorkCOMMUNICATING IN A DIVERSE WORKPLACECulture-Based Work StyleDiverse Voices: Kaigi: Japanese Style Business MeetingsGendered Linguistic Style in the WorkplaceIntergenerational Communication IssuesIMPROVING WORKPLACE PERFORMANCE THROUGH FEEDBACKAsking for FeedbackConstructively CriticizingResponding to Negative Feedback (Criticism)THE DARK SIDE OF WORKPLACE COMMUNICATIONAggression at WorkSexual HarassmentDIGITAL COMMUNICATION SKILLS IN PROFESSIONAL RELATIONSHIPSUsing Social Media Responsibly and EffectivelyUsing Social Media Strategically and WiselyUsing Social Media ProfessionallyVisibility and PersistenceEditabilityAssociationA Question of Ethics: What Would You Do?SUMMARYCHAPTER RESOURCESKey WordsRewind/RewriteAnalyze and ApplySkill PracticeCommunication Improvement Plan: Workplace CommunicationGlossaryReferencesPhoto CreditsIndex

Editorial Reviews

"Inter-Act should rank highly among instructors looking for something a little beyond the standard texts." --Ibrahim Yoldash, Indiana University Northwest