Just Listen: Discover The Secret To Getting Through To Absolutely Anyone by Mark GoulstonJust Listen: Discover The Secret To Getting Through To Absolutely Anyone by Mark Goulston

Just Listen: Discover The Secret To Getting Through To Absolutely Anyone

byMark GoulstonForeword byKeith Ferrazzi

Paperback | March 4, 2015

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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back More than 100,000 copies sold! Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectively - Make even a total stranger-perhaps a potential client-feel 'felt' - Shift an angry or aggressive person into a calmer, more receptive state - Use empathy jolts to quickly bridge communication gaps - Turn negative people into assets using the 'Magic Paradox' - Achieve buy-in, the linchpin of all negotiation, persuasion, and sales - And more Barricades between people become barriers to success and happiness, so getting through is not just a fine art-it's a crucial skill. With Just Listen, readers learn how to transform the 'impossible' and 'unreachable' people in their lives into true allies, loyal customers, and lifelong friends."
MARK GOULSTON is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, The Huffington Post, and Psychology Today ; co-hosts a weekly radio show; and is featured frequently in major media, in...
Title:Just Listen: Discover The Secret To Getting Through To Absolutely AnyoneFormat:PaperbackDimensions:256 pages, 9 × 6 × 0.75 inPublished:March 4, 2015Publisher:AmacomLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0814436471

ISBN - 13:9780814436479


Rated 2 out of 5 by from meh I was excited to read this book after all the hype it received, as well as it featuring a promising concept (and coming from an experienced writer)...but I was disappointed. Rhimes' book was less of a story about her year of trying new things and more of a sassy, disjointed monologue about several topics pertaining to her life. I found the writing slightly condescending in moments and almost like she was dumbing it down for the reader. There are some fun anecdotes that are relatable, but not enough to make me gush over the book. Overall, though I was hoping to come away from it as a 'must-read' title, I would not recommend this to anyone as a life-changer. Maybe I need to lower my expectations and stick to her TV shows. #plumreview
Date published: 2018-07-26
Rated 5 out of 5 by from Loved this Book! I picked this book up on a whim, and I'm so glad I did... Shonda writes with a style that completes reflects her personality; it's easy to read, it's funny, it's touching, it's relatable... I loved it, and would totally recommend it to anyone who's feeling a little 'stuck' in their life...
Date published: 2018-07-26
Rated 4 out of 5 by from Very motivational! I loved Shonda's description of stress/emotional eating. Really hit home. She's a very motivational writer and she really captures your attention.
Date published: 2018-07-21
Rated 5 out of 5 by from Loved it Such a great book! I love Shonda for her realness and honesty in this book! Highly recommend you read it.
Date published: 2018-06-06
Rated 4 out of 5 by from Inspiring I really liked this book. Rhimes is a wildly successful woman who shares the same insecurities and worries as everybody else. Her decision to say yes to everything that scared her was terrifying for her, but she did it anyway, because she wanted to grow. I loved it!
Date published: 2018-05-29
Rated 5 out of 5 by from Fantastic MUST READ if you're a fan of any of Shonda's shows. It changed my perspective on how I interact in my own life, and has got me saying Yes to more things as a result! Definitely a positive read.
Date published: 2018-05-08
Rated 5 out of 5 by from Fun Read The author seems very real, very honest, very relatable.
Date published: 2018-04-22
Rated 5 out of 5 by from Great read Fun and easy to read. Being an introvert is very relatable.
Date published: 2018-03-10
Rated 5 out of 5 by from Very insightful This book made me appreciate myself more. Yes, to me. Shonda has opened up a new perspective of life. This book is life changing if you allow it.
Date published: 2018-03-09
Rated 4 out of 5 by from Yes! to this book! I really enjoyed this book. It was funny and really relatable for someone who is an introvert.
Date published: 2018-03-03
Rated 5 out of 5 by from A soft, amazing book I love Shonda Rhimes and her outlook on life is not typical of a "Hollywood-type" attitude. You'll find that you have more in common with her than you thought. Her idea of year of yes is such an amazing one, I'm considering implementing it in my life.
Date published: 2018-02-27
Rated 5 out of 5 by from Say yes to this book I knew of Shonda Rhimes. I'd heard of her, probably seen the few pictures of her here and there, and definitely loved her work. Now, I absolutely love her. I don't like biographies but this book pulled me in from the first page. For those with poor reviews, I recommend you give the audiobook a chance. I don't know if I would've "gotten" her otherwise. Hearing her MAKES this book what it is. An interesting glimpse into the life of one of the most successful TV writers, one making a hugeeee difference when it comes to "diversity" (she calls it normalized) and all of the little things that make her unique. I also think this book will be appreciated a LOT more by fellow introverts. You know, the ones who like people but don't always want to be around them. The ones who have a lot to say but love to stay in room corners, out of the limelight, out of the chaos. The ones who like to think, imagine, dream, do and live. Shonda Rhimes is one of us and she is an F.O.D.
Date published: 2018-02-19
Rated 4 out of 5 by from A great read I received this book as a gift and have since recommended it to several other people to read. She has this powerful way of bringing you into her story....probably why she's the most successful writer on TV right now!
Date published: 2018-01-24
Rated 3 out of 5 by from I liked it I liked this book and I think you would like it more if you watch Grey's Anatomy. I watch Shonda's other shows but she often talks about the characters from Greys. It was light and easy to read.
Date published: 2018-01-19
Rated 5 out of 5 by from Great book! Shonda is the same wonderful storyteller in books as she is on TV! Fantastic writing, inspiring, and funny, too! Shonda leads you through her Year of Yes, but also admits to her struggles - a must have for me in any self-improvement book because I believe it brings the reader along on the journey, rather than isolating them. I loved this book! Will read again :)
Date published: 2018-01-09
Rated 4 out of 5 by from So Good! Shonda is as funny as she is encouraging in this extremely relatable read!
Date published: 2018-01-01
Rated 5 out of 5 by from Amazing Book - I would read it again I loved this book. I found it fairly easy to read. You could hear Shonda's voice in her writing (similar to Grey's Anatomy). Very honest and motivating book.
Date published: 2017-12-29
Rated 5 out of 5 by from Say Yes To This Book funny, insightful, and potentially life changing. this book will give you the inspiration to make changes in your life!
Date published: 2017-12-28
Rated 1 out of 5 by from Could not read this book, too all over the place I found this book very difficult to read and felt like something was off. Too bad because it has a lot of good reviews for it, I thought I would like it also, but that is not the case. The way it was written feels like it is all over the place, like the writer is forcing to trying to get her point across.
Date published: 2017-12-12
Rated 5 out of 5 by from Amazing Book! It's safe to say Shonda Rhimes can do no wrong! Very interesting book with many important 'take-aways'. Highly recommend for Shondaland fans!
Date published: 2017-12-04
Rated 4 out of 5 by from I love this book! I loved this book so much that I bought one for my daughter too :)
Date published: 2017-11-20
Rated 5 out of 5 by from Simply terrific! Shonda is so witty, inspiring and funny and I loved every word! The inside scoop on what it's like to be the writer, the brain behind Grey's Anatomy was super amazing too!
Date published: 2017-10-18
Rated 4 out of 5 by from Light, inspiring read I enjoyed this thoroughly. Shonda is inspiring, funny, and honest. Great!
Date published: 2017-10-15
Rated 4 out of 5 by from Fun, light read Funny, honest and refreshing
Date published: 2017-09-11
Rated 3 out of 5 by from okay read I didn't find it particularly inspirational.
Date published: 2017-08-18
Rated 5 out of 5 by from AMAZING!! I loved reading this book and learning about the creator of 3 of my favourite shows!
Date published: 2017-04-05
Rated 4 out of 5 by from Great read. This book is fun to read because of all the Hollywood behind-the-scenes type of information .Shonda Rhimes is inspirational and you really feel yourself rooting for her to break out of her shell. However, she does so much bragging about being Shonda Rhimes and how successful she is, I had to subtract a star. It got to be too much by the middle of the book.
Date published: 2017-02-19
Rated 5 out of 5 by from Say Yes to this book! I am a huge fan of Shonda's shows to I jumped all over this book. I actually got the audiobook and it was awesome. Shonda is such an every day person with a huge passion for her work and you can easily relate to her problems and thoughts. This book inspires me to say yes to more things and get me out of my comfort zone more. #plumreview
Date published: 2017-02-16
Rated 5 out of 5 by from Great read for the beginning of 2017! Very real and inspirational. Makes you want to own up and take responsibility and start doing!
Date published: 2017-02-05
Rated 5 out of 5 by from Great book. I enjoyed this book. Shonda writes open and honestly about juggling her incredibly busy professional life and 3 kids. I found her book to be inspirational. Great read.
Date published: 2017-02-03
Rated 4 out of 5 by from Great to Start a New Year With!! I read this book as part of my book club (not sure if I would have picked it up on my own), but I loved it!! She has a great voice in the book, just like talking to a girlfriend!! A must read!
Date published: 2017-01-30
Rated 5 out of 5 by from One of My Faves of 2016! I loved this book because it was relatable, funny and Shonda's voice comes through on every page. She gives a really honest look at the changes she makes in her life. I've also listened to this on audiobook, and hearing her read the book brings it to life even more. #plumreview
Date published: 2017-01-25
Rated 5 out of 5 by from AMAZING I love the way Shonda Rhimes writes, whether for her shows or for this book its just fabulous enjoyable works of art. I love this book and it really was honest and truthful. Brings things into perspective
Date published: 2017-01-22
Rated 3 out of 5 by from Started so strong 3.5 stars Let me start this review by saying that I am a die-hard 'Grey's Anatomy' fan and have seen every show at least twice so when I saw that Shonda Rhimes book was up first for my book club, I was excited to pick it up. At first, this book was everything I was hoping it would be... funny, interesting and very easy to read. Turns out that pre- "Year of Yes" Shonda is very similar to myself and I was able to easily identify with many of the situations she found herself in, and dreading. I loved reading along as she worked her way around her fears and tackled many of them head-on and proved that, even when it seems hard and/or scary, putting yourself out there is worth it in the long run. Where I feel the book fell short and, for me, moved from 5-star territory down to 3.5-star, was after that year was up. Whether it was that the book was too long or the chapters feeling like they belonged in another book, I can't for sure say why my feelings started to change. The voice of Shonda just seemed to go from a relatable person to someone that I found myself not really liking... she came across a little obnoxious and a little to entitled (yes, I know she's the Queen of Tv, but you know what I mean). I'm overjoyed that she found her happy but... I just had a bitter taste in my mouth as I finished reading. Overall, it was definitely a worthwhile read but just fell a little flat at the end and I honestly feel like it could have been so much more.
Date published: 2017-01-19
Rated 5 out of 5 by from best book to start the year right and keep it that way Actually motivational and leaves you on a positive high well after you've finished. Its a fantastic start to the year.
Date published: 2017-01-13
Rated 5 out of 5 by from Shonda Nailed this! I was very surprised how much I enjoyed this book. I could barely put it down, it was exactly what I needed to hear and would recommend this book to anyone! She truly inspired me to start crossing things off and to stop fence sitting ideas and dreams
Date published: 2017-01-05
Rated 4 out of 5 by from Definitely recommend! I'm happily surprised at how much I liked this book! I read through this book at quite a pace because I couldn't put it down! It was well written, funny, and inspiring. Definitely would recommend!
Date published: 2016-12-27
Rated 5 out of 5 by from SHONDA!!! insightful, motivating and important read. I love everything Shonda does, and this was no different
Date published: 2016-12-21
Rated 5 out of 5 by from I loved it What an interesting read! Very engaging style, quite thought-provoking content. I'm so glad I read this, in one sitting no less!
Date published: 2016-12-20
Rated 5 out of 5 by from Honest, vulnerable, and meaningful read! Surprisingly, I didn't expect to love this book as much as I did. I had not heard of Glennon Doyle Melton prior to reading this aside from knowing that her recently released "Love Warrior" has been raved about. This book, composed of a compilation of personal essays and short stories, was incredible. Everything was well written, personal, relatable, honest, real, and funny. Each essay read as if you were having a conversation with a friend or even reading aspects that are relatable to situations the reader is going through. This book really did have moments where it made me take a breath and think about the important things in life. I didn't find any part of the book 'preachy' or as if the author believed herself to be above others or 'perfect'. The author truly was honest and vulnerable by exposing all that she did but I believe that it was incredible for her to do so in order for her to help others. Definitely a very, very, important and meaningful read. I would be interested to reread in ten years as my life changes because I think it was a very humbling and grounding read as well as a helpful reminder of what is important in life. Cannot wait to read more from this author!
Date published: 2016-12-19
Rated 5 out of 5 by from Loved it There is something so soul enriching by reading others' stories, and I loved Glennon's voice and honesty. A re-read for sure.
Date published: 2016-12-10
Rated 5 out of 5 by from Shonda Rhimes does it again! I have been a fan of Shonda's writing for well over a decade and I loved her book, reflecting on herself and life as she sees it. Her take on parenting was fascinating! (Definitely not a book suitable for just mothers. Women in all walks of life should be able to find themselves in it.)
Date published: 2016-12-05
Rated 5 out of 5 by from Revolutionary Completely exceeded my expectations, which were already abnormally high. It's not just what she says, it's how she says it. Beautiful epiphanies from an eloquent and engaging narrator equate to a seamless flow of impacting truths. I absolutely loved it and think everyone should add it to their library.
Date published: 2016-12-01
Rated 4 out of 5 by from Wow! I bought this and read it in about 2 days. I just could not put it down. Shonda Rhimes tackles issues that are relevant to a lot of women today and inspires us to not be afraid of taking chances and tackling projects that seem unachievable.
Date published: 2016-11-28
Rated 5 out of 5 by from Absolute Magic This book was everything I wanted. Shonda Rhimes has proved to me that her list of endless talents continues. I read this in two days and it changed how I lived my life.
Date published: 2016-11-13
Rated 5 out of 5 by from Incredible read!! I was captivated by Glennon's raw honesty and felt sadness, empathy and incredible hope as I read her words; sadness because of the difficulties she experienced, empathy because I felt she was partly telling my story too, and hope because she affirms the inherent human need to rely on the love and grace of our Heavenly Father. This book brought me enjoyment, encouragement and enlightenment. Blessings as you read it!!
Date published: 2014-12-29

Editorial Reviews

" Just Listen is an excellent guide for learning how to break down barriers." - Pittsburgh Post-Gazette 'We all have difficult and unpleasant conversations throughout our livesMark gives us the key to not only making these conversations smoother, but help you communicate on a deeper level.' - Optimized Geek 'an impressive bag of tricks a guide that is as entertaining as it is useful' - Publishers Weekly "Once in a while a book comes along that makes us slow down, become introspective and thus, learn and transform... Such a book is Just Listen. " - Parking Today "useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" - Accounting Today "[Mark Goulston] understands communication, and he understands peopleWho would benefit from reading Just Listen? I can't think of anyone who wouldn't.' - The Chronicle Herald 'Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap.' -Business Insider "It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'... . Mission accomplished." - Time Magazine [starred review] 'Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.' - Library Journal 'We're all held captive when someone refuses to communicate. [Goulston's] 12 easy tools to achieve buy-in and seven fast fixes for challenging situations are particularly helpful for everyday use.' - Working Strategies 'Who would benefit from reading Just Listen ? I can't think of anyone who wouldn't -customer service staff, managers, salespeople, parents, you name it' - The Chronicle Herald "... provides numerous insights and tips for impactful listening written in an engaging and thoroughly enjoyable manner." - Daily Times 'useful insights into opening anyone up-a recalcitrant vendor, a desirable prospect, a client dragging ass.Goulston's words gave me sizable goosebumps.' - Forbes.com 'Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap.' -Idealist Careers 'filled with great questions that will absolutely a??Increase Your Leadership Effectiveness X10!' This is a must buy book for every leader and every coach!-Bob Tiede, Leading with Questions blog "The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." - Lindsey Novak, nationally syndicated "At Work" columnist " Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." - Niche Magazine "A primer on dealing with hard-to-reach people in virtually every scenario - defiant executives, angry employees, families in turmoil, warring couples - through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is asentertaining as it is useful." - CareerBuilder.com " Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." - Inland Empire Business Journal 'Backed by the latest scientific research, simple but powerful techniques that can turn frustration and anger into engagement are explained.' - HR magazine (Hong Kong) 'Hell, Sartre pointed out, is other people, but it turns out that there are ways to make them less devilishtrick is to learn to really listen in the way described by this book.' - Accounting Today 'ranks as one of my all-time favorite books and is, in my humble opinion, the BEST book written on this very important topic.' -Linkedin 'Goulston helps the reader to learn how to get through to anyone.' - Business Now Magazine 'offers nine core rules for reaching anyone, from Beelzebub down to the lowliest staffer, as well as a host of easy-to-use tools, concrete action steps, and illuminating examples.' - Accounting Today "