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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli Perfect Bound
$42.95
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph Michelli Hardcover
$39.00
2 formats available
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Heather’s Pick
Staff Pick
Eco Friendly
Made in Canada
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Bestseller

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph Michelli Hardcover
$39.00
2 formats available
Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People
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Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People
Joseph Michelli Hardcover
$35.50
2 formats available
Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People
Heather’s Pick
Staff Pick
Eco Friendly
Made in Canada
Indigo Exclusive
Bestseller

Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People
Joseph Michelli Hardcover
$35.50
2 formats available
When Fish Fly: Lessons For Creating A Vital And Energized Workplace From The World Famous Pike Place Fish Market
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When Fish Fly: Lessons For Creating A Vital And Energized Workplace From The World Famous Pike Place Fish Market
John Yokoyama Hardcover
$41.00
The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
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The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
Joseph Michelli Hardcover
$36.50
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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Made in Canada
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Joseph Michelli Hardcover
$46.95
4 formats available
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph Michelli Hardcover
$31.91 Price reduced from $48.50 to
2 formats available
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Heather’s Pick
Staff Pick
Eco Friendly
Made in Canada
Indigo Exclusive
Bestseller

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph Michelli Hardcover
$31.91 Price reduced from $48.50 to
2 formats available
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
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Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Joseph A Michelli Hardcover
$32.50
2 formats available
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Heather’s Pick
Staff Pick
Eco Friendly
Made in Canada
Indigo Exclusive
Bestseller

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Joseph Michelli Hardcover
$46.95
4 formats available