plum® Program FAQ
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General Member Questions
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Does it cost anything to become a member?
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Can anyone get a plum rewards membership?
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How can I join?
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Where can I use my plum rewards membership?
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Where can I find out what's new with plum rewards?
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How do I cancel my membership?
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Members Get More
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What type of perks do I get as a Member?
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How do I find out about my Members Get More Perks?
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Are these Members Get More offers only available for Members of the Loyalty programs at Indigo?
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Earning Points
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How do I collect plum points?
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Do all purchases from Indigo retail stores qualify for plum points?
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Can I collect plum points for my online purchases at //chapters.indigo.ca?
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Can I collect plum points for my purchases made at store kiosks?
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How can I collect plum points faster?
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How will I learn about all the bonus plum points offers?
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Do I need to print off the bonus offers that appear in my plum rewards account and present them at cash?
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How do I keep track of my plum points?
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Are points transferable between plum rewards members?
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How can I see if my plum points have been transferred?
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Will my plum points ever expire?
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What if there is an error in my points balance?
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What happens to my points when I return an item?
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What if I forgot my card at home? Can I still earn my points?
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Redeeming Points
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How do I redeem my plum points?
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Can I redeem my plum points on any purchase I make in-store? Are there any restrictions?
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Can I redeem plum points for my purchases at //chapters.indigo.ca?
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Can I redeem plum points for my purchases on the store kiosks?
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Learn About Personalized Recommendations
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What are personalized recommendations?
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Where can I access my personalized recommendations?
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How does Indigo know what to recommend to me?
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Can I save my recommendations?
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Member Account Information
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Where can I find my member number?
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Why do you need my e-mail address?
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I signed up for plum rewards in-store. How do I activate my online account?
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How do I change my contact information?
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Will my membership information be shared with other companies?
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How do I see my latest transaction?
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What should I do if I lose my card?
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I signed up online and was given a “virtual card”. Will a card be mailed to me?
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irewards Memberships
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I recently joined irewards and would like to switch to plum. Will you let me switch?
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What happens to my irewards discount if I switch to plum rewards?
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Can I be both an irewards member and a plum rewards member?
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What happens if I'm a plum rewards member and would like to join irewards?
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My irewards card is about to expire. How will I know what program is better for me?
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