We have listened to our program members and we’ll be updating the plum reward program based on what they have told us they value most. With the new benefits and features being introduced, you will have greater flexibility to earn and redeem your points towards the Indigo rewards you love!
Starting in September, plum rewards members will begin enjoying greater flexibility with new features and benefits including more frequent bonus points offers and events, and earning and redeeming plum points online at indigo.ca and on our mobile app.
As of September 3, 2015, you will begin to enjoy new features and benefits, including:
September 3, 2015
You’ll enjoy national, store-wide bonus points events - in store and online. For the first time ever, you can enjoy 10x plum rewards points on virtually everything in store and online from Sept 10 – 13, 2015, with a minimum spend of $30. Stay tuned for our next bonus points event.
You’ll receive bonus points offers in 4 ways:
You will have access to bonus points offers throughout the year. You can view these offers when you login at indigo.ca/rewards or by downloading the Indigo Mobile App, by subscribing to emails or by visiting a store and picking up the latest plum rewards bonus points booklet
You can take advantage of sneak peek previews of sales and events by signing up and opting into receiving emails and by logging into the account centre within indigo.ca.
To receive birthday rewards, you must provide your date-of-birth and email, and must be opted into receiving Indigo emails. This can be done by logging into the account centre within indigo.ca
To receive plum anniversary rewards, you must provide your email and must be opted into receiving Indigo emails. This can be done by logging into the account centre within indigo.ca
Starting on September 3rd, you’ll begin earning 5 points on virtually every dollar spent in store, online, and on our mobile app.
Until September 3rd, you’ll earn 10 points per dollar spent ONLY in store. Points are not awarded on indigo.ca for online purchases.
Members have told us that they value greater flexibility to earn and redeem their plum rewards points. Members want to be rewarded for their online purchases and they want to see more ways to accelerate their points earnings.
Starting in September, you’ll have more opportunities to earn points and enjoy greater benefits:
Starting on September 3rd, you can redeem your plum rewards points online at indigo.ca. You must login at indigo.ca and if you have enough points to redeem, you’ll be prompted to redeem your points when you go through the online checkout process.
We’ve decided to extend the member pricing to all online shoppers. The extra 5% discount has been built into the everyday low price for all books that we sell online. All online customers will benefit from the lowest possible price.
You’re existing points balance will not be impacted. You will maintain all the points you’ve accumulated, and you will continue to redeem your points at the following redemption levels:
You can accelerate your points earnings if you take advantage of bonus points events and offers. Below is an example of an upcoming storewide 10x Plum Points event on Sept 10 – 13
Members can earn points up to 5X faster when they shop during our upcoming 10x plum points event!
plum rewards is absolutely free to join and there are no annual membership fees.
To join plum rewards, you must be 16 years of age or older and have a valid Canadian address.
It's easy. You can join plum rewards online or you can become a member at cash in any one of our stores by providing your first name, last name and a valid e-mail address or mailing address and telephone number.
You can use your plum rewards membership at any Indigo, Chapters, Coles, Indigospirit, SmithBooks and The Book Company locations, and online at //chapters.indigo.ca.
We do our very best to keep our members up-to-date on all the great benefits offered with plum rewards membership. By providing an e-mail address, we are able to send you personalized recommendations, bonus points offers and much more. For general program updates, visit indigo.ca/plumrewards.
To cancel your membership, you can email our plum rewards member services team at firstname.lastname@example.org or call 1.877.977.PLUM (1.877.977.7586).
Being a member gives you access to exclusive partner offers for discounted tickets to Broadway shows, Cultural Experiences, Festivals and much more! You’ll also be eligible to enter private contests for advance movie screening passes, trips to film premiers, and world-wide vacations. Shopping event invitations and product sneak peeks are also part of your Members Get More benefits.
Make sure to opt-in to receive emails and connect with us on our social networks so you can hear about these great partner contests and offers. You can also visit our MEMBER EXCLUSIVES & CONTESTS page within the rewards centre to see a listing of all our current perks.
You can earn plum points on most items in stores. However, there are some exceptions. plum points will not be awarded on Starbucks/Indigo Café Food & Beverages, irewards memberships, eBooks, eReaders, electronics, Apple accessories, gift cards, delivery/shipping charges (where applicable), gifts with purchase, charitable donations (including but not limited to Indigo Love of Reading Foundation), the plum points redemption portion of a transaction, taxes, plastic bag fees, provincial fees (including but not limited to environmental handling fees), other applicable fees as may be required to be charged by Indigo from time to time and any other items specified as exclusions from time to time or where prohibited by law. Indigo reserves the right to add or remove products and services eligible for plum points at any time, in accordance with the plum rewards program Terms and Conditions.
The products and services eligible for plum points collection are posted at indigo.ca/plumrewards and are updated on a periodic basis.
Yes. You can collect plum points on kiosk purchases. Simply swipe your card or enter your member number before you make your purchase (instructions will be posted on the kiosk). Your plum points will be awarded to your account when your order ships.
To accelerate your points earnings, take advantage of personalized bonus offers and quarterly store-wide bonus offers. Login to your rewards centre to access all your personalized offers and to find out about upcoming bonus points events.
There are 3 ways to find out about all the bonus points offers:
In most cases, all you’ll have to do is present your plum rewards card or membership number when you shop, meet the requirements of the offer (if applicable) and your plum points will be credited to your account. If a specific coupon is required to be presented at cash, this will be clearly stated in the offer.
There are 3 ways to keep track of your plum points balance:
Yes. You can transfer points to another plum rewards member when you login at the Account Centre at indigo.ca. You'll automatically receive an e-mail indicating that your plum points have successfully been transferred. You'll also notice your plum points balance will be updated.
Not as long as you are an active plum rewards member. Your plum rewards account will remain active if you have collected at least one plum point, purchased online using a plum rewards card or redeemed plum points within the past 12 months. The easiest way to keep your membership active is to make at least one qualifying purchase every 12 months. If your plum rewards account is inactive for 12 months, all accumulated plum points will be forfeited. Your plum points will also become void if you cancel your account or switch to our irewards program.
If there's a discrepancy with your points balance, please contact our customer service team at email@example.com for assistance.
When you return an item for which plum points were awarded, the points you earned for that purchase will be deducted from your account.
Your plum rewards member card allows you access to your benefits. It is important to carry it with you to earn plum points, redeem for in-store savings and to be eligible for your personalized offers & recommendations. You can also download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations. If you happen to forget your member card and do not have your membership number available when making a purchase in-store, visit us within 14 days of your purchase and present the original receipt, and we will be happy to award you your plum points.
You can redeem your plum points towards in-store or online purchases as soon as you reach the first redemption level (2,500 points for $5). Simply present your plum rewards card at cash or enter it during the check-out process on indigo.ca. 35,000 points is the maximum that members can redeem in a single transaction.
You can redeem your plum points on most items in stores and online. However, there are some exceptions. Points may not be redeemed for: Starbucks/Indigo Café Food & Beverages, irewards memberships, eBooks, eReaders, electronics, Apple accessories, gift cards, delivery/shipping charges (where applicable), gifts with purchase, charitable donations (including but not limited to Indigo Love of Reading Foundation), taxes, plastic bag fees, provincial fees (including but not limited to environmental handling fees), other applicable fees as may be required to be charged by Indigo from time to time and any other items specified as exclusions from time to time or where prohibited by law. Indigo reserves the right to add or remove products and services eligible for plum rewards redemption at any time, in accordance with the plum rewards program Terms and Conditions. 35,000 points is the maximum that members can redeem in a single transaction.
The products and services eligible for plum points redemption are posted at indigo.ca/plumrewards and are updated on a periodic basis.
Yes, purchases made online at //chapters.indigo.ca are eligible for point redemptions.
Currently, payment transactions processed through our kiosks are not eligible for point redemptions. However, if you choose the “PAY AT THE CASH DESK” option during your transaction at our kiosk, you will be able to redeem your plum points towards your purchase.
Personalized recommendations are products suggested by Indigo just for you, based on activity such as your purchase history and preferences listed in your account profile. It’s our goal to save you time and help you discover products you’ll use and love.
There are 4 ways that you can access your personalized recommendations:
Personalized recommendations are determined based on your activity with Indigo, including:
The more purchases and activity you have with Indigo, Chapters, Coles, Indigospirit, SmithBooks and The Book Company locations as a member, the better your recommendations will become.
You can save the products that are recommended for you by clicking on "+Add to My Wish List" or "+Add to My Shopping List".
Your plum rewards member number is the 12-digit number found on the back of your member card. Or, if you signed up online, your member number is noted in your online account. Download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations.
We need your unique email address to maintain and properly service your points account (i.e. to help ensure that only you get access to your points, and to notify you of any relevant program changes). In addition, by providing us with your e-mail address and by opting in to give us consent, we can send you personalized recommendations, bonus plum points offers, and exclusive member offers/promotions/events. If you prefer not to receive promotional emails, you may opt out by updating your online account, by contacting customer service 1.877.977.PLUM(7586) Mon-Fri 9am -7pm EST, by requesting the change at your local store, or by clicking unsubscribe at the bottom of any promotional email. Note that you will continue to receive important emails related to your plum rewards account.
When you sign up for plum rewards in-store with a valid email address, you will receive an activation email shortly after. This email will give you instructions on how to manage your profile in your online account, track your plum points, and use your account to view personalized recommendations and bonus offers.
Sign into your online account at indigo.ca/plumrewards. Once there, you can add or update your address and other contact information. You can also ask a store associate at cash to update the information in-store or contact us at 1-877-977-PLUM (1-877-977-7586)
Viewing your transaction history is easy. Simply log in to your plum rewards account at indigo.ca/plumrewards, and choose "Point Transaction History". You can view all the transactions that you’ve made using your plum rewards membership in the last 360 days.
If you lose your card or it gets stolen, visit us in-store or contact us at 1-877-977-PLUM right away and a replacement card will be issued to you with a new member number. Don't worry; all of your plum points will remain intact!
If you joined online, the card presented to you is a "virtual card" and contains your member account number. You will not be mailed a physical card. You can choose to keep that member number on hand (simply print it out for easy reference) or download the Indigo mobile app to get instant access to your digital card, view your points balance, personalized offers and recommendations and present it when making in-stores purchases. Or, if you prefer, you can replace your virtual card with a physical card by presenting valid photo ID in-store.
You can switch to plum rewards from irewards at any time, however we recommend that you continue to use your irewards membership until it expires since the irewards membership fee is non-refundable.
If you are an irewards member and you decide to switch to plum rewards, you will earn plum points on purchases instead of receiving your irewards discount.
You can choose to be a member of either plum rewards or irewards, but not both. Our store staff can help you choose what program is right for you.
If you decide to switch to the irewards program, you will start receiving your irewards discount on purchases, and all plum points associated with your plum rewards account will be forfeited. If you would like to return to plum rewards in the future, a new account will be created.
Our store staff can help you choose the program that best suits you based on your past shopping behaviour. Visit us in store and a store associate at cash will be ready to help you decide.
Log in to your account centre
Or search our online help
We love the Kobo eReading service… and we know you will too. We’ve partnered with them to bring you the most flexible, enjoyable eReading experience in Canada.
You’ll be asked to sign in or create a new account with Kobo. Once you do, you’ll immediately get access to millions of titles and be ready to start eReading. Anytime. Anyplace.