Indigo's Multi-Year Accessibility plan is designed to support the principles and requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA"), and Ontario Regulation 191/11 - "Integrated Accessibility Standards Regulation" ("IASR"). This Plan, which is to be read together with Indigo's Integrated Accessibility Standards Policy, outlines Indigo's strategy over the next 5 years to prevent and remove barriers to accessibility.
This Plan applies to Indigo's Ontario employees, volunteers, agents and/or contractors who deal with people on behalf of Indigo. Indigo will review and update this accessibility plan at least once every five (5) years, in consultation with persons with disabilities and an internal accessibility committee.
Indigo is committed to creating an inclusive culture across the organization by preventing and removing barriers for person with disabilities. Where it is not possible to remove barriers, Indigo will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.
Indigo supports the principles of accessibility legislation.
As a large, private sector organization, Indigo's goal is to ensure accessibility for our employees and our customers. At Indigo, it is our hope to add a little joy to each customer's day, whenever and however they interact with us. As such, our employees, volunteers, agents and/or contractors aim to provide, to the best of their abilities, the same Indigo experience to all customers, including people with disabilities. This plan is an integral part of Indigo's goal.
This plan, which is available on Indigo's website, will, upon request, be made available in various accessible formats. If you would like to receive a copy of the Plan in an alternate accessible format, please contact Indigo's Accessibility Office by e-mail at email@example.com or by telephone at 1-855-677-9770.
The following definitions, some of which are provided in the AODA and the Integrated Accessibility Standards Regulation, apply for the purposes of this policy:
Indigo will continue to strive to provide all customers with the same service experience, regardless of Disability.
Indigo will continue to:
Indigo's accessibility committee, comprising leaders from various business groups, will consider accessibility features for its Kiosks.
Timeframe: January 1, 2014
Indigo is committed to meeting the communication needs of people with disabilities.
Indigo will ensure that all New Internet Websites controlled by Indigo and its websites that undergo a significant refresh conform with WCAG 2.0. Level A.
Indigo will make Feedback accessible by ensuring that it has a process for receiving and responding to Feedback that is accessible to customers, members of the public and employees.
Indigo will receive Feedback via:
Employees may contact their manager and/or the Human Resources Department.
Indigo will make publicly available information accessible to the public, upon request. Indigo will consult with the person making the request for accessible formats or communication supports and will provide the information at a cost that is no more than the regular cost charged to others.
Timeframe: January 1, 2016
Indigo will make all websites and online content controlled by it conform with WCAG 2.0 Level AA by 2021. When designing or updating Indigo's Internet Website, Indigo will ensure that it is developed in accordance with the regulations, except where not practicable.
Timeframe: January 1, 2021
Indigo is committed to maintaining employment practices, including recruitment and selection, that are accessible and inclusive, enabling persons with disabilities to fully participate. In that spirit, Indigo will continue to:
Indigo will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces which it owns and/or controls. Public spaces include areas such as outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas, accessible off street parking, and service-related elements like service counters, fixed queuing lines and waiting areas.
In the event of a service disruption at a retail location, Indigo will notify the public of the service disruption and alternatives available.
Timeframe: January 1, 2017
Indigo will prepare and file accessibility status reports as required by the legislation.
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