Our Company | Management

Heather Reisman – Chief Executive Officer of Indigo

Heather Reisman is the founder, Chair and CEO of Indigo, Canada’s largest book, lifestyle and specialty toy retailer, and co-founder of Kobo, a leading global eReading company. Ms. Reisman was born in Montreal and educated at McGill University.

For the first 16 years of her career Ms. Reisman was Managing Director of Paradigm Consulting, the strategy and change management firm she co-founded in 1979. Paradigm was the world's first strategic change consultancy and pioneered many organizational change strategies still in use today.

Heather is a former Governor of McGill University and of the Toronto Stock Exchange. She has served on many North American boards and continues to serve as a Director on the board of Onex Corporation, and as an Officer of Mount Sinai Hospital.

In 2020, Ms. Reisman co-executive produced “The Social Dilemma.” This documentary-drama hybrid explores the dangerous human impact of social networking, with tech experts sounding the alarm on their own creations. Social Dilemma has found resonance around the world. In 2014, she co-executive produced the feature documentary “Fed-Up,” focusing on the role which the processed food industry is playing in the worldwide obesity crisis.

Ms. Reisman is the recipient of Honorary Doctorates from Ryerson University (2006), Wilfrid Laurier University (2009), Mount Allison University (2010), St. Francis Xavier University (2013), University of Manitoba (2016), McGill University (2017), and The Weizmann Institute of Science (2017), as well as several awards including The Order of Canada, The WXN Top 100 Most Powerful Women, Financial Times of London Top 50 Women in World Business, Waterloo Entrepreneur Hall of Fame, University of Waterloo; International Distinguished Entrepreneur Award, University of Manitoba; and the John Molson School of Business Award of Distinction, Concordia University. In January 2015, Ms. Reisman received the Desautels Management Achievement Award in recognition of her outstanding contribution to Canadian business and society.

In May 2015, Ms. Reisman was inducted into the Canadian Business Hall of Fame.

Ms. Reisman is married to Gerald Schwartz, Chair and CEO of Onex Corporation. She has four children and nine grandchildren.

Kirsten Chapman – President

Kirsten Chapman is responsible for the Indigo brand, for creating awareness and advocacy and for driving customer engagement through retail and digital channels. As President, she oversees operations across all digital channels, customer insights, loyalty, programmatic marketing, and corporate affairs, as well as leading the IndigoKids and IndigoBaby businesses. From 2000 through 2010, Kirsten held positions at Watt Design Group, Cott Corporation, Roots and Pistachio. From 2010 to 2012, Ms. Chapman was a retail strategist for the specialty retail consulting firm, Joe Jackman Brands. Ms. Chapman rejoined Indigo in January 2013 as Executive Vice President, Online and Mobile, and then held the role of Executive Vice President, E-Commerce and Chief Marketing Officer. Kirsten holds a Bachelor of Economics degree from McGill University and lives in Toronto with her husband and three children.

Gil Dennis – Chief Operating Officer

Gil Dennis is responsible for driving customer centric strategies and employee engagement that aligns with Indigo’s vision, values and culture. Additionally, Gil has overall responsibility for Indigo’s retail store operations, as well as the human resources, legal, store development and construction and real estate functions. Gil joined Indigo in December 2015 as Executive Vice President, Retail and Human Resources. He also serves as a Board Director for the Indigo Love of Reading Foundation.

Gil has spent his entire career in retail. From 2011 to 2015, Gil was Senior Vice President of Stores at dressbarn, a division of Ascena Retail Group. Prior to dressbarn, Gil worked at Best Buy for 10 years in various retail and human resource leadership roles.

Gil holds a Bachelors of Science in Management from the University of Phoenix.


Craig Loudon was appointed Chief Financial Officer and Executive Vice President, Supply Chain in February 2019.

Craig is responsible for Indigo’s Finance, Accounting, Strategic Sourcing, Merchandise Financial Planning and Allocation, Internal Audit, and Loss Prevention teams as well as the Supply Chain function. He has held progressively senior Finance and Supply Chain roles since joining Indigo in August 2014. Mr. Loudon also serves as a Board Director for the Indigo Love of Reading Foundation.

Craig has held senior finance and operations roles in the retail, manufacturing, transportation and management consulting industries for over 25 years. Mr. Loudon holds an MBA from INSEAD, and a Bachelor of Commerce degree from McGill University.

Bo Parizadeh – Chief Technology Officer

Bo Parizadeh was appointed Chief Technology Officer in May 2016. He is responsible for all Information Technology functions at Indigo, including enterprise and customer facing applications, architecture and technology strategy, infrastructure and operations, and project management. He joined the Company in January 2013 as Vice President, Customer Solutions, overseeing the digital and retail technology groups. Prior to joining Indigo, Bo was at SapientNitro, a global technology consulting firm for over 6 years, where he was the Interactive Development practice lead for the north east and west coast business groups within North America. Throughout his time at Sapient, Bo worked with a variety of clients in the financial and telecommunications industries, before ultimately moving his focus to the retail industry where he worked with large brands such as Target, Under Armour, and Disney, building best in class marketing and e-commerce platforms.

Bo holds a Computer Engineering degree from the University of Toronto.

Nathan Williams – Chief Creative Officer

Nathan Williams was appointed Chief Creative Officer effective June 3, 2019. He is responsible for Indigo’s creative studio, design studio and visual merchandising.

Nathan Williams is a Canadian creative director, author and entrepreneur. He is the co-founder of Kinfolk magazine and the Ouur apparel, homewares and accessories brand. Founded in 2011, Kinfolk has become a leading design authority, sold in over 100 countries and connecting a global community of creative professionals from London to Tokyo. Nathan is a New York Times bestselling author with publications spanning interior design, cooking, entrepreneurship and creative direction. Nathan’s creative work has been recognized as one of Elle Décor’s Top 10 Influencers in Design, Forbes 30 Under 30 and the Hypebeast 100 list. Prior to founding Kinfolk and Ouur, Nathan was an analyst at Goldman Sachs in New York trading Equity Derivatives and Securities.

Nathan holds a Bachelor of Science in Economics and a degree in Conflict Resolution from Brigham Young University, Hawaii.